# RUM Work

## English

- [Welcome to RUM Work](https://docs.rumwork.io/welcome-to-rum-work.md): Hello there, welcome to RUM Work's easy-to-follow user documentation. It includes simple instructions to help you make the most out of the platform.
- [Login to RUM Work](https://docs.rumwork.io/getting-started/login.md): Easy login.
- [Overview](https://docs.rumwork.io/settings/login.md): Take Control of the RUM Work platform by utilising the options available in the Settings.
- [My Account](https://docs.rumwork.io/settings/my-account.md)
- [General](https://docs.rumwork.io/settings/my-account/general.md)
- [Ticket Due Date](https://docs.rumwork.io/settings/my-account/ticket-due-date.md)
- [Chat Settings](https://docs.rumwork.io/settings/my-account/chat-settings.md)
- [Working Hours](https://docs.rumwork.io/settings/my-account/working-hours.md)
- [Roles & Permissions](https://docs.rumwork.io/settings/roles-and-permissions.md)
- [Department](https://docs.rumwork.io/settings/department.md)
- [Team](https://docs.rumwork.io/settings/team.md)
- [Quick Reply](https://docs.rumwork.io/settings/quick-reply.md)
- [Automation Workflows](https://docs.rumwork.io/settings/automation-workflows.md)
- [Trigger](https://docs.rumwork.io/settings/automation-workflows/trigger.md)
- [Trigger Conditions](https://docs.rumwork.io/settings/automation-workflows/trigger-conditions.md)
- [Actions/Steps](https://docs.rumwork.io/settings/automation-workflows/actions-steps.md)
- [FAQ Bot](https://docs.rumwork.io/settings/faq-bot.md)
- [Knowledge  Base](https://docs.rumwork.io/settings/knowledge-base.md)
- [Custom Fields](https://docs.rumwork.io/settings/custom-fields.md)
- [Dashboard](https://docs.rumwork.io/rum-work-modules/dashboard.md): Glance at conversations and tickets; access different modules, and much more.
- [Chat](https://docs.rumwork.io/rum-work-modules/chat.md): Stay updated with user queries and respond to them promptly.
- [Search Conversation](https://docs.rumwork.io/rum-work-modules/chat/search-conversation.md): Find and communicate with contacts from where you left.
- [Select and Download Conversations](https://docs.rumwork.io/rum-work-modules/chat/select-and-download-conversations.md)
- [Send Message](https://docs.rumwork.io/rum-work-modules/chat/send-message.md)
- [Contact Info](https://docs.rumwork.io/rum-work-modules/chat/contact-info.md)
- [Chat More Options](https://docs.rumwork.io/rum-work-modules/chat/chat-more-options.md)
- [Contacts](https://docs.rumwork.io/rum-work-modules/contacts.md): Manage your contacts effectively
- [Contact List](https://docs.rumwork.io/rum-work-modules/contacts/contact-list.md): Create groups of contacts.
- [Follow Ups](https://docs.rumwork.io/rum-work-modules/follow-ups.md): Find out more about user's decision for something based on the previous conversation.
- [Tickets](https://docs.rumwork.io/rum-work-modules/tickets.md): Turn customer issues into tickets to resolve them on time.
- [Campaigns](https://docs.rumwork.io/rum-work-modules/campaigns.md): Broadcast manual or scheduled messages using the Campaigns module.
- [Basic Campaigns](https://docs.rumwork.io/rum-work-modules/campaigns/basic-campaigns.md): Broadcast a single message to multiple or individual contact.
- [Drip Campaigns](https://docs.rumwork.io/rum-work-modules/campaigns/drip-campaigns.md): Broadcast multiple messages on a timely manner to a single or multiple contacts.
- [Recurring Events](https://docs.rumwork.io/rum-work-modules/recurring-events.md): Set reminders fo events like Birthdays, Anniversaries, and more.
- [Todos List](https://docs.rumwork.io/rum-work-modules/todos-list.md): Create tasks in RUM Work that you'd like to complete based on Priority and Importance.
- [Integrations](https://docs.rumwork.io/rum-work-modules/integrations.md): Integrate 3rd Party APIs and Platforms
- [Rest API](https://docs.rumwork.io/rum-work-modules/integrations/rest-api.md): Integrate 3rd party platforms through REST API
- [Google Dialogflow](https://docs.rumwork.io/rum-work-modules/integrations/google-dialogflow.md): Integrate Google Bot to RUM Work using Google Dialogflow Integration.
- [Facebook Leads](https://docs.rumwork.io/rum-work-modules/integrations/facebook-leads.md): Capture Facebook Page Leads on RUM Work.
- [Notes](https://docs.rumwork.io/rum-work-modules/notes.md): Create a brief record of points or ideas to support customer queries.
- [File Manager](https://docs.rumwork.io/rum-work-modules/file-manager.md): Upload files and manage them efficiently.
- [Message History](https://docs.rumwork.io/rum-work-modules/message-history.md): View all messages exchanged from a single place.
- [Connecting to a Channel](https://docs.rumwork.io/messaging-channels/connecting-to-a-channel.md): This guide will help you access RUM Work Channels and its options.
- [Channels Overview](https://docs.rumwork.io/messaging-channels/channels-overview.md): RUM Work lets you manage your chat commerce through Channels.
- [WhatsApp Integration](https://docs.rumwork.io/messaging-channels/whatsapp-integration.md): RUM Work Channels let you connect with WhatsApp Business API and exchange messages with customers on WhatsApp. The integration is simple and quick but requires WhatsApp approval.
- [360dialog](https://docs.rumwork.io/messaging-channels/whatsapp-integration/360dialog.md): Create a RUM Work WhatsApp Channel by connecting to a 360dialog WhatsApp API and start interacting with customers/users over WhatsApp messages.
- [Message Templates](https://docs.rumwork.io/messaging-channels/whatsapp-integration/360dialog/message-templates.md)
- [Button/Options/Product Messages](https://docs.rumwork.io/messaging-channels/whatsapp-integration/360dialog/button-options-product-messages.md): Send interactive messages
- [Maytapi](https://docs.rumwork.io/messaging-channels/whatsapp-integration/maytapi.md): Connect RUM Work to Maytapi Unofficial WhatsApp API to start communicating with customers over WhatsApp.
- [RUM API](https://docs.rumwork.io/messaging-channels/whatsapp-integration/rum-api.md): Connect RUM Work to RUM Unofficial WhatsApp API to start communicating with customers over WhatsApp.
- [Cloud API](https://docs.rumwork.io/messaging-channels/whatsapp-integration/cloud-api.md): Connect RUM Work to cloud-hosted version of the WhatsApp Business Platform, and chat with customers over WhatsApp.
- [Message Templates](https://docs.rumwork.io/messaging-channels/whatsapp-integration/cloud-api/cloud-api-templates.md)
- [Button/Options/Product Messages](https://docs.rumwork.io/messaging-channels/whatsapp-integration/cloud-api/cloud-api-button.md): Send interactive messages.
- [Emma](https://docs.rumwork.io/messaging-channels/whatsapp-integration/emma.md): Connect to Emma WhatsApp Business API to chat with customers over WhatsApp using the RUM Work platform.
- [Message Templates](https://docs.rumwork.io/messaging-channels/whatsapp-integration/emma/message-templates.md)
- [Button/Options/Product Messages](https://docs.rumwork.io/messaging-channels/whatsapp-integration/emma/button-options-product-messages.md): Send interactive messages.
- [WhatsApp Message Templates](https://docs.rumwork.io/messaging-channels/whatsapp-integration/whatsapp-message-templates.md): With WhatsApp Message Templates, stay connected with your customers even after the WhatsApp Business Platform's 24 Hour of Customer Service Window.
- [Facebook Integration](https://docs.rumwork.io/messaging-channels/facebook-integration.md): Interact with Facebook users through the RUM Work channel using a Facebook Page.
- [Store Settings](https://docs.rumwork.io/messaging-channels/facebook-integration/store-settings.md)
- [Message Templates](https://docs.rumwork.io/messaging-channels/facebook-integration/message-templates.md)
- [Page Post Comments](https://docs.rumwork.io/messaging-channels/facebook-integration/page-post-comments.md)
- [Instagram Integration](https://docs.rumwork.io/messaging-channels/instagram-integration.md): RUM Work Instagram Channel lets you interact with your customers using Instagram Business Account Direct Messages.
- [WeChat Integration](https://docs.rumwork.io/messaging-channels/wechat-integration.md)
- [Telegram Integration](https://docs.rumwork.io/messaging-channels/telegram-integration.md): Use RUM Work Telegram Channel to connect with a Telegram Bot and interact with customers over Telegram messages.
- [WhatsApp](https://docs.rumwork.io/store-settings/whatsapp.md): Through this guide utilise WhatsApp Store Settings
- [Catalog Settings](https://docs.rumwork.io/store-settings/whatsapp/catalog-settings.md): Access Product Catalog on Facebook to process orders from WhatsApp Channels.
- [Products](https://docs.rumwork.io/store-settings/whatsapp/products.md)
- [Payment Settings](https://docs.rumwork.io/store-settings/whatsapp/payment-settings.md): Setup payment partners to process orders from RUM Work WhatsApp Channels.
- [Facebook](https://docs.rumwork.io/store-settings/facebook.md)
- [Instagram](https://docs.rumwork.io/store-settings/instagram.md)
- [Create a Facebook Page](https://docs.rumwork.io/more-how-tos/create-a-facebook-page.md): To create a RUM Work Facebook Channel it's necessary to have a Facebook Page. This guide will help you how to create one.
- [Assign Facebook Page Admin Role](https://docs.rumwork.io/more-how-tos/assign-facebook-page-admin-role.md): To create a RUM Work Facebook Channel it's necessary that you're the admin of the Facebook Page that you'll connect with RUM Work Channel.
- [Switch Instagram Personal to Business](https://docs.rumwork.io/more-how-tos/switch-instagram-personal-to-business.md): An Instagram Business Account is necessary to create an Instagram Channel in RUM Work. The following guide will assist you in how to convert a personal account into a business.
- [Allow Access to Messages in Instagram](https://docs.rumwork.io/more-how-tos/allow-access-to-messages-in-instagram.md): For RUM Work Instagram Channel to work and interact with customers over Instagram Direct Messages, allowing access is must. The following steps will assist you how to do that.
- [How to Delete WhatsApp Account](https://docs.rumwork.io/more-how-tos/how-to-delete-whatsapp-account.md)
- [Add Payment Method](https://docs.rumwork.io/payment-method-and-subscription/add-payment-method.md): Add and Manage Payment Methods to Subscribe RUM Work Plans
- [Manage Subscription Plans](https://docs.rumwork.io/payment-method-and-subscription/manage-subscription-plans.md): Upgrade, Downgrade, Change Currency, and Plan's Billing Cycle.