# RUM Work ## English - [Welcome to RUM Work](https://docs.rumwork.io/welcome-to-rum-work.md): Hello there, welcome to RUM Work's easy-to-follow user documentation. It includes simple instructions to help you make the most out of the platform. - [Login to RUM Work](https://docs.rumwork.io/getting-started/login.md): Easy login. - [Overview](https://docs.rumwork.io/settings/login.md): Take Control of the RUM Work platform by utilising the options available in the Settings. - [My Account](https://docs.rumwork.io/settings/my-account.md) - [General](https://docs.rumwork.io/settings/my-account/general.md) - [Ticket Due Date](https://docs.rumwork.io/settings/my-account/ticket-due-date.md) - [Chat Settings](https://docs.rumwork.io/settings/my-account/chat-settings.md) - [Working Hours](https://docs.rumwork.io/settings/my-account/working-hours.md) - [Roles & Permissions](https://docs.rumwork.io/settings/roles-and-permissions.md) - [Department](https://docs.rumwork.io/settings/department.md) - [Team](https://docs.rumwork.io/settings/team.md) - [Quick Reply](https://docs.rumwork.io/settings/quick-reply.md) - [Automation Workflows](https://docs.rumwork.io/settings/automation-workflows.md) - [Trigger](https://docs.rumwork.io/settings/automation-workflows/trigger.md) - [Trigger Conditions](https://docs.rumwork.io/settings/automation-workflows/trigger-conditions.md) - [Actions/Steps](https://docs.rumwork.io/settings/automation-workflows/actions-steps.md) - [FAQ Bot](https://docs.rumwork.io/settings/faq-bot.md) - [Knowledge Base](https://docs.rumwork.io/settings/knowledge-base.md) - [Custom Fields](https://docs.rumwork.io/settings/custom-fields.md) - [Dashboard](https://docs.rumwork.io/rum-work-modules/dashboard.md): Glance at conversations and tickets; access different modules, and much more. - [Chat](https://docs.rumwork.io/rum-work-modules/chat.md): Stay updated with user queries and respond to them promptly. - [Search Conversation](https://docs.rumwork.io/rum-work-modules/chat/search-conversation.md): Find and communicate with contacts from where you left. - [Select and Download Conversations](https://docs.rumwork.io/rum-work-modules/chat/select-and-download-conversations.md) - [Send Message](https://docs.rumwork.io/rum-work-modules/chat/send-message.md) - [Contact Info](https://docs.rumwork.io/rum-work-modules/chat/contact-info.md) - [Chat More Options](https://docs.rumwork.io/rum-work-modules/chat/chat-more-options.md) - [Contacts](https://docs.rumwork.io/rum-work-modules/contacts.md): Manage your contacts effectively - [Contact List](https://docs.rumwork.io/rum-work-modules/contacts/contact-list.md): Create groups of contacts. - [Follow Ups](https://docs.rumwork.io/rum-work-modules/follow-ups.md): Find out more about user's decision for something based on the previous conversation. - [Tickets](https://docs.rumwork.io/rum-work-modules/tickets.md): Turn customer issues into tickets to resolve them on time. - [Campaigns](https://docs.rumwork.io/rum-work-modules/campaigns.md): Broadcast manual or scheduled messages using the Campaigns module. - [Basic Campaigns](https://docs.rumwork.io/rum-work-modules/campaigns/basic-campaigns.md): Broadcast a single message to multiple or individual contact. - [Drip Campaigns](https://docs.rumwork.io/rum-work-modules/campaigns/drip-campaigns.md): Broadcast multiple messages on a timely manner to a single or multiple contacts. - [Recurring Events](https://docs.rumwork.io/rum-work-modules/recurring-events.md): Set reminders fo events like Birthdays, Anniversaries, and more. - [Todos List](https://docs.rumwork.io/rum-work-modules/todos-list.md): Create tasks in RUM Work that you'd like to complete based on Priority and Importance. - [Integrations](https://docs.rumwork.io/rum-work-modules/integrations.md): Integrate 3rd Party APIs and Platforms - [Rest API](https://docs.rumwork.io/rum-work-modules/integrations/rest-api.md): Integrate 3rd party platforms through REST API - [Google Dialogflow](https://docs.rumwork.io/rum-work-modules/integrations/google-dialogflow.md): Integrate Google Bot to RUM Work using Google Dialogflow Integration. - [Facebook Leads](https://docs.rumwork.io/rum-work-modules/integrations/facebook-leads.md): Capture Facebook Page Leads on RUM Work. - [Notes](https://docs.rumwork.io/rum-work-modules/notes.md): Create a brief record of points or ideas to support customer queries. - [File Manager](https://docs.rumwork.io/rum-work-modules/file-manager.md): Upload files and manage them efficiently. - [Message History](https://docs.rumwork.io/rum-work-modules/message-history.md): View all messages exchanged from a single place. - [Connecting to a Channel](https://docs.rumwork.io/messaging-channels/connecting-to-a-channel.md): This guide will help you access RUM Work Channels and its options. - [Channels Overview](https://docs.rumwork.io/messaging-channels/channels-overview.md): RUM Work lets you manage your chat commerce through Channels. - [WhatsApp Integration](https://docs.rumwork.io/messaging-channels/whatsapp-integration.md): RUM Work Channels let you connect with WhatsApp Business API and exchange messages with customers on WhatsApp. The integration is simple and quick but requires WhatsApp approval. - [360dialog](https://docs.rumwork.io/messaging-channels/whatsapp-integration/360dialog.md): Create a RUM Work WhatsApp Channel by connecting to a 360dialog WhatsApp API and start interacting with customers/users over WhatsApp messages. - [Message Templates](https://docs.rumwork.io/messaging-channels/whatsapp-integration/360dialog/message-templates.md) - [Button/Options/Product Messages](https://docs.rumwork.io/messaging-channels/whatsapp-integration/360dialog/button-options-product-messages.md): Send interactive messages - [Maytapi](https://docs.rumwork.io/messaging-channels/whatsapp-integration/maytapi.md): Connect RUM Work to Maytapi Unofficial WhatsApp API to start communicating with customers over WhatsApp. - [RUM API](https://docs.rumwork.io/messaging-channels/whatsapp-integration/rum-api.md): Connect RUM Work to RUM Unofficial WhatsApp API to start communicating with customers over WhatsApp. - [Cloud API](https://docs.rumwork.io/messaging-channels/whatsapp-integration/cloud-api.md): Connect RUM Work to cloud-hosted version of the WhatsApp Business Platform, and chat with customers over WhatsApp. - [Message Templates](https://docs.rumwork.io/messaging-channels/whatsapp-integration/cloud-api/cloud-api-templates.md) - [Button/Options/Product Messages](https://docs.rumwork.io/messaging-channels/whatsapp-integration/cloud-api/cloud-api-button.md): Send interactive messages. - [Emma](https://docs.rumwork.io/messaging-channels/whatsapp-integration/emma.md): Connect to Emma WhatsApp Business API to chat with customers over WhatsApp using the RUM Work platform. - [Message Templates](https://docs.rumwork.io/messaging-channels/whatsapp-integration/emma/message-templates.md) - [Button/Options/Product Messages](https://docs.rumwork.io/messaging-channels/whatsapp-integration/emma/button-options-product-messages.md): Send interactive messages. - [WhatsApp Message Templates](https://docs.rumwork.io/messaging-channels/whatsapp-integration/whatsapp-message-templates.md): With WhatsApp Message Templates, stay connected with your customers even after the WhatsApp Business Platform's 24 Hour of Customer Service Window. - [Facebook Integration](https://docs.rumwork.io/messaging-channels/facebook-integration.md): Interact with Facebook users through the RUM Work channel using a Facebook Page. - [Store Settings](https://docs.rumwork.io/messaging-channels/facebook-integration/store-settings.md) - [Message Templates](https://docs.rumwork.io/messaging-channels/facebook-integration/message-templates.md) - [Page Post Comments](https://docs.rumwork.io/messaging-channels/facebook-integration/page-post-comments.md) - [Instagram Integration](https://docs.rumwork.io/messaging-channels/instagram-integration.md): RUM Work Instagram Channel lets you interact with your customers using Instagram Business Account Direct Messages. - [WeChat Integration](https://docs.rumwork.io/messaging-channels/wechat-integration.md) - [Telegram Integration](https://docs.rumwork.io/messaging-channels/telegram-integration.md): Use RUM Work Telegram Channel to connect with a Telegram Bot and interact with customers over Telegram messages. - [WhatsApp](https://docs.rumwork.io/store-settings/whatsapp.md): Through this guide utilise WhatsApp Store Settings - [Catalog Settings](https://docs.rumwork.io/store-settings/whatsapp/catalog-settings.md): Access Product Catalog on Facebook to process orders from WhatsApp Channels. - [Products](https://docs.rumwork.io/store-settings/whatsapp/products.md) - [Payment Settings](https://docs.rumwork.io/store-settings/whatsapp/payment-settings.md): Setup payment partners to process orders from RUM Work WhatsApp Channels. - [Facebook](https://docs.rumwork.io/store-settings/facebook.md) - [Instagram](https://docs.rumwork.io/store-settings/instagram.md) - [Create a Facebook Page](https://docs.rumwork.io/more-how-tos/create-a-facebook-page.md): To create a RUM Work Facebook Channel it's necessary to have a Facebook Page. This guide will help you how to create one. - [Assign Facebook Page Admin Role](https://docs.rumwork.io/more-how-tos/assign-facebook-page-admin-role.md): To create a RUM Work Facebook Channel it's necessary that you're the admin of the Facebook Page that you'll connect with RUM Work Channel. - [Switch Instagram Personal to Business](https://docs.rumwork.io/more-how-tos/switch-instagram-personal-to-business.md): An Instagram Business Account is necessary to create an Instagram Channel in RUM Work. The following guide will assist you in how to convert a personal account into a business. - [Allow Access to Messages in Instagram](https://docs.rumwork.io/more-how-tos/allow-access-to-messages-in-instagram.md): For RUM Work Instagram Channel to work and interact with customers over Instagram Direct Messages, allowing access is must. The following steps will assist you how to do that. - [How to Delete WhatsApp Account](https://docs.rumwork.io/more-how-tos/how-to-delete-whatsapp-account.md) - [Add Payment Method](https://docs.rumwork.io/payment-method-and-subscription/add-payment-method.md): Add and Manage Payment Methods to Subscribe RUM Work Plans - [Manage Subscription Plans](https://docs.rumwork.io/payment-method-and-subscription/manage-subscription-plans.md): Upgrade, Downgrade, Change Currency, and Plan's Billing Cycle. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://docs.rumwork.io/welcome-to-rum-work.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.