Channels Overview

RUM Work lets you manage your chat commerce through Channels.

Introduction

The Channels available at RUM Work are a bridge that lets you connect different chat platforms to the RUM Work Chat. Using it, you can easily manage messages that you send and receive across multiple platforms.

Currently, it supports 5 channel integrations:

Channels in RUM Work

1. WhatsApp

   • Using 360dialog
   • Emma
   • Maytapi
   • Cloud API
2. Facebook
3. Instagram
4. WeChat
5. Telegram

Channels Summary

By looking at the following table, you can understand more about the Channels supported at RUM Work.

Channels		Difficulty	Time Needed	Requirements
Facebook		Easy	5 mins	Facebook Account, and a Facebook Page.
WhatsApp Using 360dialog	+	Moderate	1 to 2 working days	A valid phone number not previously used with WhatsApp.
WhatsApp Using Emma	+	Moderate	1 to 2 working days	A valid phone number not previously used with WhatsApp.
WhatsApp Using Maytapi	+	Easy	5 mins	A valid phone number used with WhatsApp.
WhatsApp Using Cloud API	+	Advanced	15 - 30 mins	Facebook Account, Meta Developer Account, a Facebook Page, live website and a valid phone number not previously used with WhatsApp.
Instagram		Easy	5 mins	Instagram Account and a Facebook Page.
Telegram		Easy	5 mins	Account on Telegram