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Allow Access to Messages in Instagram

For RUM Work Instagram Channel to work and interact with customers over Instagram Direct Messages, allowing access is must. The following steps will assist you how to do that.
  1. 1.
    Open your Instagram application, and go to your profile next to likes. (Bottom right corner.)
  2. 2.
    Then, tap on Menu
    .
  3. 3.
    From the menu that appears, select Settings
    .
  4. 4.
    Then from Settings, choose Privacy → and then Messages
  5. 5.
    There, Under Connected Tools, set Allow Access to Messages to ON.
That's it; you've successfully allowed access to messages. Now, return to creating a RUM Work Instagram Channel.