RUM Work
  • Welcome to RUM Work
  • 🚀Starting With RUM Work
    • Login to RUM Work
    • Connecting to a Channel
    • Add Team Members
    • Reply to Messages
    • Add a Message Bot
  • ⚙️Settings
    • Overview
    • My Account
      • General
      • Ticket Due Date
      • Chat Settings
      • Working Hours
    • Roles & Permissions
    • Department
    • Team
    • Quick Reply
    • Automation Workflows
      • Trigger
      • Trigger Conditions
      • Actions/Steps
    • FAQ Bot
    • Knowledge Base
    • Custom Fields
  • 🧰RUM Work Modules
    • Dashboard
    • Chat
      • Search Conversation
      • Select and Download Conversations
      • Send Message
      • Contact Info
      • Chat More Options
    • Channels
    • Contacts
      • Contact List
      • Custom Fields
    • Follow Ups
    • Tickets
    • Campaigns
      • Basic Campaigns
      • Drip Campaigns
    • Recurring Events
    • Automation
    • Todos List
    • Integrations
      • Rest API
      • Google Dialogflow
      • Facebook Leads
    • Notes
    • File Manager
    • Message History
  • 🌏RUM Work Messaging Channels
    • Connecting to a Channel
    • Channels Overview
    • WhatsApp Integration
      • 360dialog
        • Message Templates
        • Button/Options/Product Messages
      • Maytapi
      • RUM API
      • Cloud API
        • Message Templates
        • Button/Options/Product Messages
      • Emma
        • Message Templates
        • Button/Options/Product Messages
      • WhatsApp Message Templates
    • Facebook Integration
      • Store Settings
      • Message Templates
      • Page Post Comments
    • Instagram Integration
    • WeChat Integration
    • Telegram Integration
  • 🛍️Store Settings
    • WhatsApp
      • Catalog Settings
      • Products
      • Payment Settings
    • Facebook
    • Instagram
  • 💡More How-to's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
  • 💳Payment Method and Subscription
    • Add Payment Method
    • Manage Subscription Plans
    • API Documentation
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On this page
  • Step 1 - Login to the RUM Work Dashboard
  • Step 2 - Access Channels
  • Step 3 - Create a Channel
  • What's Next?
  1. RUM Work Messaging Channels

Connecting to a Channel

This guide will help you access RUM Work Channels and its options.

PreviousMessage HistoryNextChannels Overview

Last updated 2 years ago

RUM Work simplifies chat commerce through Channels that enable you to connect to different Chat Platforms, for example, WhatsApp, Facebook, Instagram, Telegram, etc. Follow this guide to learn how Channels work and can connect with a particular chat platform.

Step 1 - Login to the RUM Work Dashboard

Use your login ID and Password to access your Dashboard. Visit the .

Step 2 - Access Channels

Inside the Dashboard, go to the left sidebar and select Channels.

Step 3 - Create a Channel

Upon selecting the Channels, a new window will open with 8 Channel options.

  • Facebook

  • Instagram

  • Telegram

  • 360Dialog

  • Emma

  • WeChat

  • Maytapi

  • Cloud API

To create a channel, simply go to the channel option and click Configure. It will open a popup where you need to enter the details to complete the process.

To learn how to get the required details, you can explore individual guides of each channel.

If you have already created a channel before, the Channels window then shows a channel list allowing you to apply changes to existing channels easily.

To create a new channel, simply click the Create Channel button. A popup will appear asking which Channel connection you want to create.

Select the required Channel and click Next. Then, follow the next step to complete the connection. Check out other user guides to learn how you can create a channel for a specific chat platform option available at RUM Work.

What's Next?

As you've learned how you can create and connect a channel, you can now proceed with creating different channels or adding team members to your RUM Work account.

🌏
Channels Overview
Team
How to Login RUM Work guide
Accessing Channels Inside RUM Work
RUM Work Channels
Configure a Channel
Channels List
Channel Options Available at RUM Work