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Connecting to a Channel

This guide will help you access RUM Work Channels and its options.
RUM Work simplifies chat commerce through Channels that enable you to connect to different Chat Platforms, for example, WhatsApp, Facebook, Instagram, Telegram, etc. Follow this guide to learn how Channels work and can connect with a particular chat platform.

Step 1 - Login to the RUM Work Dashboard

Use your login ID and Password to access your Dashboard. Visit the How to Login RUM Work guide.

Step 2 - Access Channels

Inside the Dashboard, go to the left sidebar and select Channels.
Accessing Channels Inside RUM Work

Step 3 - Create a Channel

Upon selecting the Channels, a new window will open with 8 Channel options.
  • Facebook
  • Instagram
  • Telegram
  • 360Dialog
  • Emma
  • WeChat
  • Maytapi
  • Cloud API
RUM Work Channels
To create a channel, simply go to the channel option and click Configure. It will open a popup where you need to enter the details to complete the process.
To learn how to get the required details, you can explore individual guides of each channel.
Configure a Channel
If you have already created a channel before, the Channels window then shows a channel list allowing you to apply changes to existing channels easily.
Channels List
To create a new channel, simply click the Create Channel button. A popup will appear asking which Channel connection you want to create.
Channel Options Available at RUM Work
Select the required Channel and click Next. Then, follow the next step to complete the connection. Check out other user guides to learn how you can create a channel for a specific chat platform option available at RUM Work.

What's Next?

As you've learned how you can create and connect a channel, you can now proceed with creating different channels or adding team members to your RUM Work account.