RUM Work
  • Welcome to RUM Work
  • 🚀Starting With RUM Work
    • Login to RUM Work
    • Connecting to a Channel
    • Add Team Members
    • Reply to Messages
    • Add a Message Bot
  • ⚙️Settings
    • Overview
    • My Account
      • General
      • Ticket Due Date
      • Chat Settings
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    • Department
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    • FAQ Bot
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    • Custom Fields
  • 🧰RUM Work Modules
    • Dashboard
    • Chat
      • Search Conversation
      • Select and Download Conversations
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    • Channels
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      • Contact List
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    • Follow Ups
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    • Campaigns
      • Basic Campaigns
      • Drip Campaigns
    • Recurring Events
    • Automation
    • Todos List
    • Integrations
      • Rest API
      • Google Dialogflow
      • Facebook Leads
    • Notes
    • File Manager
    • Message History
  • 🌏RUM Work Messaging Channels
    • Connecting to a Channel
    • Channels Overview
    • WhatsApp Integration
      • 360dialog
        • Message Templates
        • Button/Options/Product Messages
      • Maytapi
      • RUM API
      • Cloud API
        • Message Templates
        • Button/Options/Product Messages
      • Emma
        • Message Templates
        • Button/Options/Product Messages
      • WhatsApp Message Templates
    • Facebook Integration
      • Store Settings
      • Message Templates
      • Page Post Comments
    • Instagram Integration
    • WeChat Integration
    • Telegram Integration
  • 🛍️Store Settings
    • WhatsApp
      • Catalog Settings
      • Products
      • Payment Settings
    • Facebook
    • Instagram
  • 💡More How-to's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
  • 💳Payment Method and Subscription
    • Add Payment Method
    • Manage Subscription Plans
    • API Documentation
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On this page
  • What is Google Dialogflow?
  • Integrating Google Dialogflow
  • Connect Bot to a Channel
  • What's Next?
  1. RUM Work Modules
  2. Integrations

Google Dialogflow

Integrate Google Bot to RUM Work using Google Dialogflow Integration.

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Last updated 2 years ago

What is Google Dialogflow?

A conversational application for a company's clients can be created using the Dialogflow NGL platform, which supports numerous platforms and multiple languages. And it’s supported at RUM Work to help you create messaging bots that reply to client inquiries on Channels like Facebook and WhatsApp API.

Two different virtual agent services are offered by Dialogflow, each of which has a unique agent type, user interface, API, client libraries, and documentation.

  • Dialogflow CX: provides a sophisticated agent type appropriate for huge or extremely complicated agents.

  • Dialogflow ES: offers the typical agent type appropriate for modest and straightforward agents.

Reasons Why to Use It?

There are several applications for Dialogflow, including:

  • AI interfaces for customer service can be developed to receive requests, access orders, schedule appointments, and answer queries.

  • Customers can use bots to arrange delivery or make self-service purchases.

  • IoT devices can benefit from Dialogflow to better comprehend the context and reply accurately.

Integrating Google Dialogflow

At RUM Work, integrating Google Dialogflow is simple and only takes a few moments to complete the integration and enable the bot. If you've created a bot using Google Dialogflow, you can integrate it with RUM Work.

Head over to the Integrations in the sidebar and then select Google Dialogflow.

Then, in the Connect Dialogflow modal, enter the title and Sign in with Google.

Once signed in, you'd find the options to,

  • Enter the email address for the integration = Integrated With

  • Select Bot = choose the bot you've created using Google Dialogflow.

  • Select Bot Environment.

Connect Bot to a Channel

To connect your Channel with Google Dialogflow, go to Channels → Channels.

Then, click Edit for the channel you want the Google Dialogflow to be connected.

Afterwards, in the Select Dialogfloe field, select your Google Dialogflow and click Save.

What's Next?

Now, you can explore settings and other options of RUM Work.

After you've added all the details, click Save. To Enable/disable the bot, click the toggle. To edit it, click theEdit Icon button. And to delete it, simply click theTrash Icon button.

🧰
Settings
Google Dialogflow ES Fulfillment