RUM Work
  • Welcome to RUM Work
  • 🚀Starting With RUM Work
    • Login to RUM Work
    • Connecting to a Channel
    • Add Team Members
    • Reply to Messages
    • Add a Message Bot
  • ⚙️Settings
    • Overview
    • My Account
      • General
      • Ticket Due Date
      • Chat Settings
      • Working Hours
    • Roles & Permissions
    • Department
    • Team
    • Quick Reply
    • Automation Workflows
      • Trigger
      • Trigger Conditions
      • Actions/Steps
    • FAQ Bot
    • Knowledge Base
    • Custom Fields
  • 🧰RUM Work Modules
    • Dashboard
    • Chat
      • Search Conversation
      • Select and Download Conversations
      • Send Message
      • Contact Info
      • Chat More Options
    • Channels
    • Contacts
      • Contact List
      • Custom Fields
    • Follow Ups
    • Tickets
    • Campaigns
      • Basic Campaigns
      • Drip Campaigns
    • Recurring Events
    • Automation
    • Todos List
    • Integrations
      • Rest API
      • Google Dialogflow
      • Facebook Leads
    • Notes
    • File Manager
    • Message History
  • 🌏RUM Work Messaging Channels
    • Connecting to a Channel
    • Channels Overview
    • WhatsApp Integration
      • 360dialog
        • Message Templates
        • Button/Options/Product Messages
      • Maytapi
      • RUM API
      • Cloud API
        • Message Templates
        • Button/Options/Product Messages
      • Emma
        • Message Templates
        • Button/Options/Product Messages
      • WhatsApp Message Templates
    • Facebook Integration
      • Store Settings
      • Message Templates
      • Page Post Comments
    • Instagram Integration
    • WeChat Integration
    • Telegram Integration
  • 🛍️Store Settings
    • WhatsApp
      • Catalog Settings
      • Products
      • Payment Settings
    • Facebook
    • Instagram
  • 💡More How-to's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
  • 💳Payment Method and Subscription
    • Add Payment Method
    • Manage Subscription Plans
    • API Documentation
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On this page
  • Overview
  • Create a Role
  • Assign Permission
  • Editing a Role
  • Delete a Role
  1. Settings

Roles & Permissions

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Last updated 2 years ago

Overview

Through Roles & Permissions Setting, you can create different roles and allow specific permissions to them. Then, use Roles to create members and provide them control as per allowed permissions. This is useful to give team members limited control over the Rum Work platform and its options.

To access this particular setting, go to Settings and then click Roles & Permissions.

Create a Role

At Roles & Permissions, click the Create Role button.

Then, define the name of the Role and click Save.

Assign Permission

Once you've created a Role, you'd find it in the tab. Then, to assign permissions, simply click the checkbox next to permission.

Or select them all by checking the Bulk box. There are a total of 34 permissions you can assign to a role.

Permissions

1. Manage Quick Replies

2. Manage FAQ

3. Manage Attachment

4. Manage Knowledge

5. Manage Departments

6. Rest API

7. Manage Self Account

8. Edit Tickets

9. Manage Campaigns

10. Manage Channels

11. Manage Assigned Channels

12. Manage Tickets

13. Manage Custom Fields

14. Manage Service Integrations

15. Manage Settings

16. Chat Customers

17. Manage All Chats

18. Manage All Tickets

19. Manage Automation Rules

20. Manage Recurring Events

21. Manage Contacts

22. Manage Follow Ups

23. Manage All Follow Ups

24. Can See Contact Basic Profile

25. Manage User Roles

26. Manage Teams

27. Manage Message Template

28. Manage Drip Campaign

29. Manage Messages

30. Manage Todo

31. Create Manual Payment Link

32. Manage Chat Commerce Store

33. Manage Notes

34. Delete Notes

Editing a Role

To edit a Role, click the Menu (three vertical dots) icon, then select Edit.

It will allow you to change the name. Once edited, click Save.

Delete a Role

To delete a Role, click the Menu (three vertical dots) icon, then select Delete.

Then click the Confirm button to finalise deleting.

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