> For the complete documentation index, see [llms.txt](https://docs.rumwork.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rumwork.io/settings/faq-bot.md).

# FAQ Bot

### Overview

An FAQ Bot allows you to automate customer conversations using pre-defined questions and answers. The FAQ Bot presents a set of questions to the client or prospect, and once they select a particular, the bot sends the associate response. This allows you to offer customer support 24x7, capture leads, raise tickets, share order details, etc.

![Accessing FAQ Bot](/files/S2cy8PjcISZjpEpMvAco)

To access FAQ Bot, go to **Settings** → then click on **FAQ Bot**.

### Create an FAQ

![](/files/nh9PUTHF4LiaBuT5mQv5)

To add an FAQ for your FAQ Bot, click on **Create FAQ** button.

![](/files/XwkDDoJJUkpH2I54yI2s)

This will bring the FAQs modal with fields to enter your Question and Answer. Simply input the question with an answer, and once added, click **Save**.

### Upload FAQs

![](/files/uStX25J0XMME74RsvqoY)

To upload FAQs for your FAQ Bot, click the **Import** button.

![](/files/sb90B9ZH4X8wuMSzGrFG)

Then, click **Upload** to locate the file on your system. 

{% hint style="info" %}
If you don't know how should the data be organised, you can download the sample file by clicking the **Download Sample File** link.
{% endhint %}

After locating the file, upload it. Once uploaded, click **Import**. And this will bring all your FAQs to the RUM Work FAQ Bot's page.

### Edit an FAQ

![](/files/S1oAY0CgpPtwiKO48RCD)

To edit an FAQ for the FAQ Bot, go to **Settings** → **FAQ Bot** → then click the Edit icon.

![](/files/9PoAHudakSYfXe319zRr)

This will bring the Update FAQs modal. Here, you can make the changes as required to the selected FAQ. Once edited, click **Update**. 

### Delete an FAQ

![](/files/5fKyKUlfzm2uxK839xSn)

On the FAQ Bot page, click the Trash icon to delete a particular FAQ.

![](/files/9dEmXf5TVmFYJGLRWgm5)

Then click **Confirm** to finalise deleting.