RUM Work
  • Welcome to RUM Work
  • 🚀Starting With RUM Work
    • Login to RUM Work
    • Connecting to a Channel
    • Add Team Members
    • Reply to Messages
    • Add a Message Bot
  • ⚙️Settings
    • Overview
    • My Account
      • General
      • Ticket Due Date
      • Chat Settings
      • Working Hours
    • Roles & Permissions
    • Department
    • Team
    • Quick Reply
    • Automation Workflows
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      • Actions/Steps
    • FAQ Bot
    • Knowledge Base
    • Custom Fields
  • 🧰RUM Work Modules
    • Dashboard
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      • Search Conversation
      • Select and Download Conversations
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    • Channels
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      • Contact List
      • Custom Fields
    • Follow Ups
    • Tickets
    • Campaigns
      • Basic Campaigns
      • Drip Campaigns
    • Recurring Events
    • Automation
    • Todos List
    • Integrations
      • Rest API
      • Google Dialogflow
      • Facebook Leads
    • Notes
    • File Manager
    • Message History
  • 🌏RUM Work Messaging Channels
    • Connecting to a Channel
    • Channels Overview
    • WhatsApp Integration
      • 360dialog
        • Message Templates
        • Button/Options/Product Messages
      • Maytapi
      • RUM API
      • Cloud API
        • Message Templates
        • Button/Options/Product Messages
      • Emma
        • Message Templates
        • Button/Options/Product Messages
      • WhatsApp Message Templates
    • Facebook Integration
      • Store Settings
      • Message Templates
      • Page Post Comments
    • Instagram Integration
    • WeChat Integration
    • Telegram Integration
  • 🛍️Store Settings
    • WhatsApp
      • Catalog Settings
      • Products
      • Payment Settings
    • Facebook
    • Instagram
  • 💡More How-to's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
  • 💳Payment Method and Subscription
    • Add Payment Method
    • Manage Subscription Plans
    • API Documentation
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On this page
  • Overview
  • Create an FAQ
  • Upload FAQs
  • Edit an FAQ
  • Delete an FAQ
  1. Settings

FAQ Bot

PreviousActions/StepsNextKnowledge Base

Last updated 2 years ago

Overview

An FAQ Bot allows you to automate customer conversations using pre-defined questions and answers. The FAQ Bot presents a set of questions to the client or prospect, and once they select a particular, the bot sends the associate response. This allows you to offer customer support 24x7, capture leads, raise tickets, share order details, etc.

To access FAQ Bot, go to Settings → then click on FAQ Bot.

Create an FAQ

To add an FAQ for your FAQ Bot, click on Create FAQ button.

This will bring the FAQs modal with fields to enter your Question and Answer. Simply input the question with an answer, and once added, click Save.

Upload FAQs

To upload FAQs for your FAQ Bot, click the Import button.

Then, click Upload to locate the file on your system.

If you don't know how should the data be organised, you can download the sample file by clicking the Download Sample File link.

After locating the file, upload it. Once uploaded, click Import. And this will bring all your FAQs to the RUM Work FAQ Bot's page.

Edit an FAQ

To edit an FAQ for the FAQ Bot, go to Settings → FAQ Bot → then click the Edit icon.

This will bring the Update FAQs modal. Here, you can make the changes as required to the selected FAQ. Once edited, click Update.

Delete an FAQ

On the FAQ Bot page, click the Trash icon to delete a particular FAQ.

Then click Confirm to finalise deleting.

⚙️
Accessing FAQ Bot