# FAQ Bot

### Overview

An FAQ Bot allows you to automate customer conversations using pre-defined questions and answers. The FAQ Bot presents a set of questions to the client or prospect, and once they select a particular, the bot sends the associate response. This allows you to offer customer support 24x7, capture leads, raise tickets, share order details, etc.

![Accessing FAQ Bot](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FBvg22qQAx5wqjANuK14B%2FAccessing%20FAQ%20Bot.png?alt=media\&token=20b18465-8bf5-44a9-b9a2-3de5d2f59176)

To access FAQ Bot, go to **Settings** → then click on **FAQ Bot**.

### Create an FAQ

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FOoVuAEmD43NOxQ0ViDSJ%2FCreate%20an%20FAQ%20Button.png?alt=media\&token=040d1369-6754-4182-a340-3b184ba6e0bb)

To add an FAQ for your FAQ Bot, click on **Create FAQ** button.

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FfVhDekNoQqPsit7zV0LP%2FFAQs%20Modal.png?alt=media\&token=d76ab83b-733e-4a16-8c56-88b829b1730f)

This will bring the FAQs modal with fields to enter your Question and Answer. Simply input the question with an answer, and once added, click **Save**.

### Upload FAQs

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FkDBBQGTJJE8IHlwPpkxO%2FImport%20FAQs%20Button.png?alt=media\&token=69d2294c-07c7-4c02-8545-08b31b5e3fec)

To upload FAQs for your FAQ Bot, click the **Import** button.

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FZttlPRCNut74iEmtHe3T%2FImport%20FAQs%20by%20File.png?alt=media\&token=ef9349e3-fdbb-4392-984b-a0753b8fcb50)

Then, click **Upload** to locate the file on your system. 

{% hint style="info" %}
If you don't know how should the data be organised, you can download the sample file by clicking the **Download Sample File** link.
{% endhint %}

After locating the file, upload it. Once uploaded, click **Import**. And this will bring all your FAQs to the RUM Work FAQ Bot's page.

### Edit an FAQ

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FF5RjdyzjrYkmO9JHVB4K%2FEditing%20an%20FAQ.png?alt=media\&token=041a50dc-1a5d-4825-9139-65ece11c9089)

To edit an FAQ for the FAQ Bot, go to **Settings** → **FAQ Bot** → then click the Edit icon.

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FWiwzoDAwuClNx5BnsD2s%2FUpdate%20FAQs%20Modal.png?alt=media\&token=1eb11613-521c-4ea0-8fd8-5be6bdc23286)

This will bring the Update FAQs modal. Here, you can make the changes as required to the selected FAQ. Once edited, click **Update**. 

### Delete an FAQ

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FuOTitGu2b47ZhZ60a6LB%2FDeleting%20an%20FAQ.png?alt=media\&token=e62c805a-00df-4b1d-b7e8-7ea700be9e1f)

On the FAQ Bot page, click the Trash icon to delete a particular FAQ.

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FgGIx5oTEVtZVFnD2fzvl%2FDelete%20FAQ%20Modal.png?alt=media\&token=4fad0d17-5957-4d9c-9052-b9ff198365b5)

Then click **Confirm** to finalise deleting.