# FAQ Bot

### Overview

An FAQ Bot allows you to automate customer conversations using pre-defined questions and answers. The FAQ Bot presents a set of questions to the client or prospect, and once they select a particular, the bot sends the associate response. This allows you to offer customer support 24x7, capture leads, raise tickets, share order details, etc.

![Accessing FAQ Bot](/files/S2cy8PjcISZjpEpMvAco)

To access FAQ Bot, go to **Settings** → then click on **FAQ Bot**.

### Create an FAQ

![](/files/nh9PUTHF4LiaBuT5mQv5)

To add an FAQ for your FAQ Bot, click on **Create FAQ** button.

![](/files/XwkDDoJJUkpH2I54yI2s)

This will bring the FAQs modal with fields to enter your Question and Answer. Simply input the question with an answer, and once added, click **Save**.

### Upload FAQs

![](/files/uStX25J0XMME74RsvqoY)

To upload FAQs for your FAQ Bot, click the **Import** button.

![](/files/sb90B9ZH4X8wuMSzGrFG)

Then, click **Upload** to locate the file on your system. 

{% hint style="info" %}
If you don't know how should the data be organised, you can download the sample file by clicking the **Download Sample File** link.
{% endhint %}

After locating the file, upload it. Once uploaded, click **Import**. And this will bring all your FAQs to the RUM Work FAQ Bot's page.

### Edit an FAQ

![](/files/S1oAY0CgpPtwiKO48RCD)

To edit an FAQ for the FAQ Bot, go to **Settings** → **FAQ Bot** → then click the Edit icon.

![](/files/9PoAHudakSYfXe319zRr)

This will bring the Update FAQs modal. Here, you can make the changes as required to the selected FAQ. Once edited, click **Update**. 

### Delete an FAQ

![](/files/5fKyKUlfzm2uxK839xSn)

On the FAQ Bot page, click the Trash icon to delete a particular FAQ.

![](/files/9dEmXf5TVmFYJGLRWgm5)

Then click **Confirm** to finalise deleting.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rumwork.io/settings/faq-bot.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.