RUM Work
  • Welcome to RUM Work
  • 🚀Starting With RUM Work
    • Login to RUM Work
    • Connecting to a Channel
    • Add Team Members
    • Reply to Messages
    • Add a Message Bot
  • ⚙️Settings
    • Overview
    • My Account
      • General
      • Ticket Due Date
      • Chat Settings
      • Working Hours
    • Roles & Permissions
    • Department
    • Team
    • Quick Reply
    • Automation Workflows
      • Trigger
      • Trigger Conditions
      • Actions/Steps
    • FAQ Bot
    • Knowledge Base
    • Custom Fields
  • 🧰RUM Work Modules
    • Dashboard
    • Chat
      • Search Conversation
      • Select and Download Conversations
      • Send Message
      • Contact Info
      • Chat More Options
    • Channels
    • Contacts
      • Contact List
      • Custom Fields
    • Follow Ups
    • Tickets
    • Campaigns
      • Basic Campaigns
      • Drip Campaigns
    • Recurring Events
    • Automation
    • Todos List
    • Integrations
      • Rest API
      • Google Dialogflow
      • Facebook Leads
    • Notes
    • File Manager
    • Message History
  • 🌏RUM Work Messaging Channels
    • Connecting to a Channel
    • Channels Overview
    • WhatsApp Integration
      • 360dialog
        • Message Templates
        • Button/Options/Product Messages
      • Maytapi
      • RUM API
      • Cloud API
        • Message Templates
        • Button/Options/Product Messages
      • Emma
        • Message Templates
        • Button/Options/Product Messages
      • WhatsApp Message Templates
    • Facebook Integration
      • Store Settings
      • Message Templates
      • Page Post Comments
    • Instagram Integration
    • WeChat Integration
    • Telegram Integration
  • 🛍️Store Settings
    • WhatsApp
      • Catalog Settings
      • Products
      • Payment Settings
    • Facebook
    • Instagram
  • 💡More How-to's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
  • 💳Payment Method and Subscription
    • Add Payment Method
    • Manage Subscription Plans
    • API Documentation
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  1. Settings

Overview

Take Control of the RUM Work platform by utilising the options available in the Settings.

PreviousLogin to RUM WorkNextMy Account

Last updated 2 years ago

You can access the RUM Work Settings Panel and its options in 2 ways.

  • From Dashboard, go to the Left Sidebar and click Settings.

  • Or, click on the gear (⚙️) icon directly from your dashboard.

The different options available in the Settings panel of the RUM Work platform allow you to make the most out of it. By using the following options, you can simplify how the platform works and provide customers with the best-in-class user support.

Customization options to make the interface represent the business more evenly.

Create different roles and assign permissions per requirement.

Create departments to sort team members' duties in the RUM Work.

Add team members to RUM Work and assign tasks to them based on their department.

Make quick message templates to use in the chat.

Create automation workflows and run them based on user triggers.

Build a list of question and answer for the FAQ Bot.

Build or upload answers for different user questions.

Create different fields to use them while creating contacts.

⚙️
My Account
Roles & Permissions
Department
Team
Quick Reply
Automation Workflows
FAQ Bot
Knowledge Base
Custom Fields