# Overview

You can access the RUM Work Settings Panel and its options in 2 ways. 

* From Dashboard, go to the Left Sidebar and click Settings. 

![](/files/BOTCiULQjroGl5skKVoc)

* Or, click on the gear (⚙️) icon directly from your dashboard. 

![](/files/Q21PUOZCGw3x7RjmSYjd)

The different options available in the **Settings** panel of the RUM Work platform allow you to make the most out of it. By using the following options, you can simplify how the platform works and provide customers with the best-in-class user support. 

{% content-ref url="/pages/H0qFFMusJTKPeBnpfXqi" %}
[My Account](/settings/my-account.md)
{% endcontent-ref %}

Customization options to make the interface represent the business more evenly.

{% content-ref url="/pages/PK5rJRwKGtYVIRSkg6I5" %}
[Roles & Permissions](/settings/roles-and-permissions.md)
{% endcontent-ref %}

Create different roles and assign permissions per requirement. 

{% content-ref url="/pages/Jd6AKOwsR7N1iuMqv24w" %}
[Department](/settings/department.md)
{% endcontent-ref %}

Create departments to sort team members' duties in the RUM Work.

{% content-ref url="/pages/VchiCqrbPAUPOE0VMpv4" %}
[Team](/settings/team.md)
{% endcontent-ref %}

Add team members to RUM Work and assign tasks to them based on their department.

{% content-ref url="/pages/LDUjRv5lxVDOoGuzl01l" %}
[Quick Reply](/settings/quick-reply.md)
{% endcontent-ref %}

Make quick message templates to use in the chat.

{% content-ref url="/pages/Vr2HSJYCpsSOiYkwHeN7" %}
[Automation Workflows](/settings/automation-workflows.md)
{% endcontent-ref %}

Create automation workflows and run them based on user triggers.

{% content-ref url="/pages/g2J9MsC7rSZKhN8TOwTF" %}
[FAQ Bot](/settings/faq-bot.md)
{% endcontent-ref %}

Build a list of question and answer for the FAQ Bot.

{% content-ref url="/pages/lbM6pkF5nGyA8SKtFkQd" %}
[Knowledge  Base](/settings/knowledge-base.md)
{% endcontent-ref %}

Build or upload answers for different user questions. 

{% content-ref url="/pages/MS3u8CYEBgwEOn2KQadt" %}
[Custom Fields](/settings/custom-fields.md)
{% endcontent-ref %}

Create different fields to use them while creating contacts.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rumwork.io/settings/login.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.