> For the complete documentation index, see [llms.txt](https://docs.rumwork.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rumwork.io/messaging-channels/facebook-integration/message-templates.md).

# Message Templates

Different customers often reach out with the same queries, and answering them repeatedly could become overwhelming. Therefore, create Message Templates, and when customers reach out, simply use them.

To create your message templates, click on **Manage Templates**.

![](/files/b5NvPLyMFeUZ1KIwlzaU)

A new window will appear with a **Create Message Template** button.

![](/files/JCw2TPhrMewuwbMtaFG1)

Simply click on it and it will bring a popup to create the template. 

![](/files/DKI0arNWlZQSRtV2Cpzb)

Here, name your template. Insert placeholders to personalise the message. Edit the message or fill the text around placeholders. Use a File, and even provide customers with an option to unsubscribe.

![](/files/AIRmZQ8FXPQQmcLcb13b)

Once done with the template, click Save, and it will be shown to the message templates library.

![](/files/06g24wadmnYoWYTDhb8X)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.rumwork.io/messaging-channels/facebook-integration/message-templates.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.