> For the complete documentation index, see [llms.txt](https://docs.rumwork.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rumwork.io/rum-work-modules/chat/contact-info.md).

# Contact Info

The Contact Info section of the Chat module lets you save contact's basic details; create a ticket and edit the contact. 

![](/files/OUJO387VwSKCJHxlWiPb)

To access the Contact Info, click on the Contact's name. 

### Save Basic Details

The Basic Details tab of the Contact Info, allows you to set contact's Full Name, Tags, and Remarks.

![](/files/FB1CWRBb7ZLrH8zUsC5w)

After adding the details, click the **Save** button to apply changes.

### Create Ticket

If you want to create a Ticket using chat, click on the **Ticket** tab in the Contact Info. 

![](/files/UxG7DsKe0B9JQiMyTjDd)

You'd see previously created tickets, if any. To create a new one, click **Create New Ticket**. 

![](/files/vPK2ZjjgjiP7oApHXOKZ)

A popup will come to create the ticket. Enter the details as needed and once done, click **Create**. 

{% content-ref url="/pages/FcOxO0pcSCGCskRw5X79" %}
[Tickets](/rum-work-modules/tickets.md)
{% endcontent-ref %}

### Edit Contact

![](/files/6REyHddUmQmMQZXkPH6Z)

To edit a contact using chat, click the Edit button icon<img src="/files/gPyWfFiyaKYWqEuCe4jZ" alt="" data-size="line"> in the contact info.

![](/files/VOGphLl9lrysPPa6Rm59)

The Edit Contact popup will appear. Here, you can edit the contact details such as Phone Number, Tags, Full Name, Email, Time zone, Custom Fields and more.&#x20;

Once edit the contact, click **Save**.