# Contact Info

The Contact Info section of the Chat module lets you save contact's basic details; create a ticket and edit the contact. 

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FBun1UwtcwmXMrAeA9aXD%2FAccessing%20Contact%20Info%20Using%20Chat.gif?alt=media\&token=3a64249e-476d-427c-b4ec-8f205f3bc64a)

To access the Contact Info, click on the Contact's name. 

### Save Basic Details

The Basic Details tab of the Contact Info, allows you to set contact's Full Name, Tags, and Remarks.

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fp8rPChtdKaJuoHKBuQbC%2FBasic%20Details%20in%20Contact%20Info%20RUM%20Work%20Chat.png?alt=media\&token=e85a1f72-efc7-473d-bd52-45471a1ac8ea)

After adding the details, click the **Save** button to apply changes.

### Create Ticket

If you want to create a Ticket using chat, click on the **Ticket** tab in the Contact Info. 

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FIn1OAZH9r4mV3RV8Modp%2FCreating%20a%20ticket%20using%20Chat.png?alt=media\&token=6a9c6acc-419e-4ba2-bf7d-eabb384fa194)

You'd see previously created tickets, if any. To create a new one, click **Create New Ticket**. 

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2F6BXg1xv8uNW4KJkIpEDM%2FCreate%20Ticket%20Popup%20in%20Chat.png?alt=media\&token=f3685bf4-a099-40e4-bf01-0902658dfa64)

A popup will come to create the ticket. Enter the details as needed and once done, click **Create**. 

{% content-ref url="../tickets" %}
[tickets](https://docs.rumwork.io/rum-work-modules/tickets)
{% endcontent-ref %}

### Edit Contact

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FpZrbNyBn3WBlOwx6JYEQ%2FEditing%20a%20contact%20in%20Chat.png?alt=media\&token=b9d0e4ec-5c01-4eff-8e02-266838bd91b4)

To edit a contact using chat, click the Edit button icon<img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FfzLY7Idmr3hiOiJSCDsE%2FEdit%20Button.png?alt=media&#x26;token=977d3256-385b-48d6-b57b-1a23ff0c5ce8" alt="" data-size="line"> in the contact info.

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Ff6LXN8XTJc3FZI1xiE7X%2FEdit%20Contact%20Popup%20in%20Chat.png?alt=media\&token=1490d412-d8ff-44bc-8f35-2b4c9a9040e0)

The Edit Contact popup will appear. Here, you can edit the contact details such as Phone Number, Tags, Full Name, Email, Time zone, Custom Fields and more.&#x20;

Once edit the contact, click **Save**.