> For the complete documentation index, see [llms.txt](https://docs.rumwork.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rumwork.io/rum-work-modules/chat.md).

# Chat

Stay updated with user queries and respond to them promptly.

### Overview

The Chat module at RUM Work allows viewing user/customer messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many platforms or inboxes.

Through Chat, you can respond to queries coming from [WhatsApp](/messaging-channels/whatsapp-integration.md), [Facebook](/messaging-channels/facebook-integration.md), [Instagram](/messaging-channels/instagram-integration.md), [Telegram](/messaging-channels/telegram-integration.md), and [WeChat](/messaging-channels/wechat-integration.md).

Although upon login to RUM Work, by default, you'll be on the Chat module interface. But still, to access the Chat module, click the Chat option in the sidebar.

![Accessing Chat Module](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fb78vQue9G9n476BwLtgt%2FAccessign%20Chat%20Module%20of%20RUM%20Work.gif?alt=media\&token=aae627b1-b4c2-49b1-a9ec-d1417186e300)

The Chat module has different sections that allow you to efficiently manage and perform several actions on conversations.

![RUM Work Chat Window](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fqgj9AT9bTCFKbUXIv81Y%2FSections%20of%20RUM%20Work%20Chat%20Module.png?alt=media\&token=eb05d49e-4171-4ca7-a008-b8f69e00ded9)

### Search Options

![Chat Search Options](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FGjSHRotMMePJ0mdbaxv1%2FChat%20Search%20Options.png?alt=media\&token=78141a5c-e96b-42a2-b241-78d75fd713f2)

Using this particular option in the Chat module, you can search, filter, and sort conversations.

{% content-ref url="/pages/Dh3dD0kJuwtEIcnmZMla" %}
[Search Conversation](/rum-work-modules/chat/search-conversation.md)
{% endcontent-ref %}

### Channel Selector

![Chat Channel Selector](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FBBYoX0P7ogrn7arLZe2X%2FChanging%20Channels%20in%20Chat.gif?alt=media\&token=50c509ec-5a63-46fd-b95d-2d177f12adac)

Switch between RUM Work channels to view conversations and communicate with users messaging from different chat platforms.

### Conversation Tray

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fbz1gwFBsw5JdTlYsj7ci%2FConversation%20Tray.png?alt=media\&token=9d2b7fb5-7778-4484-97fc-5a3fb4856aa5)

Select conversations to communicate with users.

{% content-ref url="/pages/5OLIdJLoaJVVzXlxbPfO" %}
[Select and Download Conversations](/rum-work-modules/chat/select-and-download-conversations.md)
{% endcontent-ref %}

### Contact Info

![Contact Info In Chat](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FRmnEA3j91j6ue0HQxXv0%2FChat%20Contact%20Info%20Panel.png?alt=media\&token=8c881b68-5f7d-4a3c-b071-4386cd54ef26)

Edit contact information; create ticket and more.

{% content-ref url="/pages/Vmd8tC1vgnhQssisM4kB" %}
[Contact Info](/rum-work-modules/chat/contact-info.md)
{% endcontent-ref %}

### Chat Area

![RUM Work Chat Area](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FU1MvEYPmrwFcdJo5RmQt%2FRUM%20Work%20Chat%20Area.png?alt=media\&token=f3007f74-d535-456e-b0a2-b2a75405c6e7)

Simply communicate with users using different message types and more.

{% content-ref url="/pages/PF4UsEx3uzNlcvuJh8mR" %}
[Send Message](/rum-work-modules/chat/send-message.md)
{% endcontent-ref %}

### Chat More Options

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fm1zU0PvtjXHrjxqssAEI%2FChat%20More%20Options.png?alt=media\&token=6c4dc6ea-0f2d-4067-a04a-289416337ec9)

Change conversation Open status, read status, assign bot, pin chat, and more.

{% content-ref url="/pages/Not8dBMgBrtlXHBKv9u9" %}
[Chat More Options](/rum-work-modules/chat/chat-more-options.md)
{% endcontent-ref %}

### What's Next?

To improve your Chat, let's learn how you can integrate a bot into it.

{% content-ref url="/pages/CrwSNt3g66nlsDoHQ4An" %}
[Google Dialogflow](/rum-work-modules/integrations/google-dialogflow.md)
{% endcontent-ref %}