> For the complete documentation index, see [llms.txt](https://docs.rumwork.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rumwork.io/rum-work-modules/chat.md).

# Chat

### Overview

The Chat module at RUM Work allows viewing user/customer messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many platforms or inboxes.

Through Chat, you can respond to queries coming from [WhatsApp](/messaging-channels/whatsapp-integration.md), [Facebook](/messaging-channels/facebook-integration.md), [Instagram](/messaging-channels/instagram-integration.md), [Telegram](/messaging-channels/telegram-integration.md), and [WeChat](/messaging-channels/wechat-integration.md).

Although upon login to RUM Work, by default, you'll be on the Chat module interface. But still, to access the Chat module, click the Chat option in the sidebar.

![Accessing Chat Module](/files/26U4VE8KFDP61Dx3Sg7w)

The Chat module has different sections that allow you to efficiently manage and perform several actions on conversations.

![RUM Work Chat Window](/files/I8yqzIYp9gDrx60G6wHo)

### Search Options

![Chat Search Options](/files/TRVhNGi0ltd0XhL5vpbA)

Using this particular option in the Chat module, you can search, filter, and sort conversations.

{% content-ref url="/pages/Dh3dD0kJuwtEIcnmZMla" %}
[Search Conversation](/rum-work-modules/chat/search-conversation.md)
{% endcontent-ref %}

### Channel Selector

![Chat Channel Selector](/files/BqFnG9j7B5eG4ybwzA0O)

Switch between RUM Work channels to view conversations and communicate with users messaging from different chat platforms.

### Conversation Tray

![](/files/68jciqpmA76A4Nko073u)

Select conversations to communicate with users.

{% content-ref url="/pages/5OLIdJLoaJVVzXlxbPfO" %}
[Select and Download Conversations](/rum-work-modules/chat/select-and-download-conversations.md)
{% endcontent-ref %}

### Contact Info

![Contact Info In Chat](/files/tQJnOLUjfLl7zW998EUq)

Edit contact information; create ticket and more.

{% content-ref url="/pages/Vmd8tC1vgnhQssisM4kB" %}
[Contact Info](/rum-work-modules/chat/contact-info.md)
{% endcontent-ref %}

### Chat Area

![RUM Work Chat Area](/files/4FAF88CxH7zj2c1uJuy3)

Simply communicate with users using different message types and more.

{% content-ref url="/pages/PF4UsEx3uzNlcvuJh8mR" %}
[Send Message](/rum-work-modules/chat/send-message.md)
{% endcontent-ref %}

### Chat More Options

![](/files/e9ni6oicX4zBTmhWXBHM)

Change conversation Open status, read status, assign bot, pin chat, and more.

{% content-ref url="/pages/Not8dBMgBrtlXHBKv9u9" %}
[Chat More Options](/rum-work-modules/chat/chat-more-options.md)
{% endcontent-ref %}

### What's Next?

To improve your Chat, let's learn how you can integrate a bot into it.

{% content-ref url="/pages/CrwSNt3g66nlsDoHQ4An" %}
[Google Dialogflow](/rum-work-modules/integrations/google-dialogflow.md)
{% endcontent-ref %}