# Chat

### Overview

The Chat module at RUM Work allows viewing user/customer messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many platforms or inboxes.

Through Chat, you can respond to queries coming from [WhatsApp](https://docs.rumwork.io/messaging-channels/whatsapp-integration), [Facebook](https://docs.rumwork.io/messaging-channels/facebook-integration), [Instagram](https://docs.rumwork.io/messaging-channels/instagram-integration), [Telegram](https://docs.rumwork.io/messaging-channels/telegram-integration), and [WeChat](https://docs.rumwork.io/messaging-channels/wechat-integration).

Although upon login to RUM Work, by default, you'll be on the Chat module interface. But still, to access the Chat module, click the Chat option in the sidebar.

![Accessing Chat Module](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fb78vQue9G9n476BwLtgt%2FAccessign%20Chat%20Module%20of%20RUM%20Work.gif?alt=media\&token=aae627b1-b4c2-49b1-a9ec-d1417186e300)

The Chat module has different sections that allow you to efficiently manage and perform several actions on conversations.

![RUM Work Chat Window](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fqgj9AT9bTCFKbUXIv81Y%2FSections%20of%20RUM%20Work%20Chat%20Module.png?alt=media\&token=eb05d49e-4171-4ca7-a008-b8f69e00ded9)

### Search Options

![Chat Search Options](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FGjSHRotMMePJ0mdbaxv1%2FChat%20Search%20Options.png?alt=media\&token=78141a5c-e96b-42a2-b241-78d75fd713f2)

Using this particular option in the Chat module, you can search, filter, and sort conversations.

{% content-ref url="chat/search-conversation" %}
[search-conversation](https://docs.rumwork.io/rum-work-modules/chat/search-conversation)
{% endcontent-ref %}

### Channel Selector

![Chat Channel Selector](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FBBYoX0P7ogrn7arLZe2X%2FChanging%20Channels%20in%20Chat.gif?alt=media\&token=50c509ec-5a63-46fd-b95d-2d177f12adac)

Switch between RUM Work channels to view conversations and communicate with users messaging from different chat platforms.

### Conversation Tray

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fbz1gwFBsw5JdTlYsj7ci%2FConversation%20Tray.png?alt=media\&token=9d2b7fb5-7778-4484-97fc-5a3fb4856aa5)

Select conversations to communicate with users.

{% content-ref url="chat/select-and-download-conversations" %}
[select-and-download-conversations](https://docs.rumwork.io/rum-work-modules/chat/select-and-download-conversations)
{% endcontent-ref %}

### Contact Info

![Contact Info In Chat](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FRmnEA3j91j6ue0HQxXv0%2FChat%20Contact%20Info%20Panel.png?alt=media\&token=8c881b68-5f7d-4a3c-b071-4386cd54ef26)

Edit contact information; create ticket and more.

{% content-ref url="chat/contact-info" %}
[contact-info](https://docs.rumwork.io/rum-work-modules/chat/contact-info)
{% endcontent-ref %}

### Chat Area

![RUM Work Chat Area](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FU1MvEYPmrwFcdJo5RmQt%2FRUM%20Work%20Chat%20Area.png?alt=media\&token=f3007f74-d535-456e-b0a2-b2a75405c6e7)

Simply communicate with users using different message types and more.

{% content-ref url="chat/send-message" %}
[send-message](https://docs.rumwork.io/rum-work-modules/chat/send-message)
{% endcontent-ref %}

### Chat More Options

![](https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fm1zU0PvtjXHrjxqssAEI%2FChat%20More%20Options.png?alt=media\&token=6c4dc6ea-0f2d-4067-a04a-289416337ec9)

Change conversation Open status, read status, assign bot, pin chat, and more.

{% content-ref url="chat/chat-more-options" %}
[chat-more-options](https://docs.rumwork.io/rum-work-modules/chat/chat-more-options)
{% endcontent-ref %}

### What's Next?

To improve your Chat, let's learn how you can integrate a bot into it.

{% content-ref url="integrations/google-dialogflow" %}
[google-dialogflow](https://docs.rumwork.io/rum-work-modules/integrations/google-dialogflow)
{% endcontent-ref %}