# Chat

### Overview

The Chat module at RUM Work allows viewing user/customer messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many platforms or inboxes.

Through Chat, you can respond to queries coming from [WhatsApp](/messaging-channels/whatsapp-integration.md), [Facebook](/messaging-channels/facebook-integration.md), [Instagram](/messaging-channels/instagram-integration.md), [Telegram](/messaging-channels/telegram-integration.md), and [WeChat](/messaging-channels/wechat-integration.md).

Although upon login to RUM Work, by default, you'll be on the Chat module interface. But still, to access the Chat module, click the Chat option in the sidebar.

![Accessing Chat Module](/files/26U4VE8KFDP61Dx3Sg7w)

The Chat module has different sections that allow you to efficiently manage and perform several actions on conversations.

![RUM Work Chat Window](/files/I8yqzIYp9gDrx60G6wHo)

### Search Options

![Chat Search Options](/files/TRVhNGi0ltd0XhL5vpbA)

Using this particular option in the Chat module, you can search, filter, and sort conversations.

{% content-ref url="/pages/Dh3dD0kJuwtEIcnmZMla" %}
[Search Conversation](/rum-work-modules/chat/search-conversation.md)
{% endcontent-ref %}

### Channel Selector

![Chat Channel Selector](/files/BqFnG9j7B5eG4ybwzA0O)

Switch between RUM Work channels to view conversations and communicate with users messaging from different chat platforms.

### Conversation Tray

![](/files/68jciqpmA76A4Nko073u)

Select conversations to communicate with users.

{% content-ref url="/pages/5OLIdJLoaJVVzXlxbPfO" %}
[Select and Download Conversations](/rum-work-modules/chat/select-and-download-conversations.md)
{% endcontent-ref %}

### Contact Info

![Contact Info In Chat](/files/tQJnOLUjfLl7zW998EUq)

Edit contact information; create ticket and more.

{% content-ref url="/pages/Vmd8tC1vgnhQssisM4kB" %}
[Contact Info](/rum-work-modules/chat/contact-info.md)
{% endcontent-ref %}

### Chat Area

![RUM Work Chat Area](/files/4FAF88CxH7zj2c1uJuy3)

Simply communicate with users using different message types and more.

{% content-ref url="/pages/PF4UsEx3uzNlcvuJh8mR" %}
[Send Message](/rum-work-modules/chat/send-message.md)
{% endcontent-ref %}

### Chat More Options

![](/files/e9ni6oicX4zBTmhWXBHM)

Change conversation Open status, read status, assign bot, pin chat, and more.

{% content-ref url="/pages/Not8dBMgBrtlXHBKv9u9" %}
[Chat More Options](/rum-work-modules/chat/chat-more-options.md)
{% endcontent-ref %}

### What's Next?

To improve your Chat, let's learn how you can integrate a bot into it.

{% content-ref url="/pages/CrwSNt3g66nlsDoHQ4An" %}
[Google Dialogflow](/rum-work-modules/integrations/google-dialogflow.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rumwork.io/rum-work-modules/chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.