> For the complete documentation index, see [llms.txt](https://docs.rumwork.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rumwork.io/settings/automation-workflows/trigger.md).

# Trigger

A trigger in the Automation Workflows allows you to set different conditions to run automated actions.

![Automation Workflow Triggers](/files/BsKVnWIL92iKFFYpeNCf)

### Trigger Types

Using triggers, you can activate an automated action(s) based on the conditions fulfilled. It's highly useful to serve your customers in a timely manner and perform different actions when you're away from the platform. Or when you want to handle fewer tasks. 

At RUM Work, you can utilise 4 types of Automation Workflow Triggers:

#### 1. New Outgoing Message

You can use this trigger to set conditions to activate an automated action(s) when you or your teammate send a message to the client/customer/user using [Chat](/rum-work-modules/chat.md).

#### 2. New Incoming Message

Using this Trigger, you can activate an automated action(s) based on the conditions when you receive a message on the selected [Channel](/messaging-channels/channels-overview.md). 

#### 3. New Contact Created By Chat

If you or one of your teammates creates a new contact using Chat, then this trigger will run the automated action(s) based on the conditions met.

#### 4. New Facebook Lead Generated

Activate an automated action(s) when a new Facebook lead is generated through the selected integration while creating the automation workflow.

{% content-ref url="/pages/DQ59uaDDjTPKPAtJnU1f" %}
[Facebook Leads](/rum-work-modules/integrations/facebook-leads.md)
{% endcontent-ref %}

#### 5. When A Tag is Added/Removed

Create an Automation Workflow triggered by the addition or removal of the Tag from the contact's info.

### Conditions & Actions

During [creating an automation workflow](/settings/automation-workflows.md#creating-an-automation-workflow), choosing Trigger [**(1)**](#1.-new-outgoing-message) or [**(2)**](#2.-new-incoming-message) will further open multiple **Trigger Conditions**.

{% content-ref url="/pages/cRFz7hRe3cGo69UJ9lFj" %}
[Trigger Conditions](/settings/automation-workflows/trigger-conditions.md)
{% endcontent-ref %}

Each Trigger has a different set of conditions. Once these conditions are fulfilled, the automated Actions run.

{% content-ref url="/pages/wltps3xu3uoabPvym7W1" %}
[Actions/Steps](/settings/automation-workflows/actions-steps.md)
{% endcontent-ref %}