RUM Work
  • Welcome to RUM Work
  • 🚀Starting With RUM Work
    • Login to RUM Work
    • Connecting to a Channel
    • Add Team Members
    • Reply to Messages
    • Add a Message Bot
  • ⚙️Settings
    • Overview
    • My Account
      • General
      • Ticket Due Date
      • Chat Settings
      • Working Hours
    • Roles & Permissions
    • Department
    • Team
    • Quick Reply
    • Automation Workflows
      • Trigger
      • Trigger Conditions
      • Actions/Steps
    • FAQ Bot
    • Knowledge Base
    • Custom Fields
  • 🧰RUM Work Modules
    • Dashboard
    • Chat
      • Search Conversation
      • Select and Download Conversations
      • Send Message
      • Contact Info
      • Chat More Options
    • Channels
    • Contacts
      • Contact List
      • Custom Fields
    • Follow Ups
    • Tickets
    • Campaigns
      • Basic Campaigns
      • Drip Campaigns
    • Recurring Events
    • Automation
    • Todos List
    • Integrations
      • Rest API
      • Google Dialogflow
      • Facebook Leads
    • Notes
    • File Manager
    • Message History
  • 🌏RUM Work Messaging Channels
    • Connecting to a Channel
    • Channels Overview
    • WhatsApp Integration
      • 360dialog
        • Message Templates
        • Button/Options/Product Messages
      • Maytapi
      • RUM API
      • Cloud API
        • Message Templates
        • Button/Options/Product Messages
      • Emma
        • Message Templates
        • Button/Options/Product Messages
      • WhatsApp Message Templates
    • Facebook Integration
      • Store Settings
      • Message Templates
      • Page Post Comments
    • Instagram Integration
    • WeChat Integration
    • Telegram Integration
  • 🛍️Store Settings
    • WhatsApp
      • Catalog Settings
      • Products
      • Payment Settings
    • Facebook
    • Instagram
  • 💡More How-to's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
  • 💳Payment Method and Subscription
    • Add Payment Method
    • Manage Subscription Plans
    • API Documentation
Powered by GitBook
On this page
  • Audio Message
  • Quick Reply
  • Send Template Message
  • Send Payment Link
  • Send Buttons/Options/Product Messages
  • Attach File
  • Emoji Use
  • Send Message With Enter Key
  1. RUM Work Modules
  2. Chat

Send Message

PreviousSelect and Download ConversationsNextContact Info

Last updated 2 years ago

Using the Chat Area of Chat module, you can communicate with your customers. Send simple and interactive messages such as Quick Reply, Audio Message, Template Message and more. Using this guide, you'll learn how you can use Chat Area's options effectively.

To send a message, simply type your text in the message area and then click the send buttonto send it.

To utilize other options, check out the following sections.

Audio Message

Quick Reply

Or, you can type / to view quick replies, then select a one and click the send button to deliver it. With this, you won't be able to send file attached to the quick reply.

Send Template Message

If you've created template message and want to send it, you can use the Chat Area of the Chat module.

Then, from the Select Template popup, select the template you want to send. And once selected, click Send.

Send Payment Link

Then, in the Generate Payment Link popup, select the items and then click Generate Payment Link.

Send Buttons/Options/Product Messages

If you've created interactive messages before using the supported channels, you can send them using the Chat area of the Chat module.

Then from the Send Interactive Message popup, select your message and click Send.

Attach File

If you've already uploaded the file, click on the File Manager tab, then select the file and click Upload.

Emoji Use

Send Message With Enter Key

For ease of use, you can set RUM Work Chat to send messages by tapping the Enter key in the keyword.

To do that, tick the Press enter to send checkbox. Likewise, you can limit the chat to not send messages when you press the enter key by unchecking the same checkbox.

To send an audio message using RUM Work Chat, click the plus button icon, then from the menu that pops up, choose Record Voice.

Then click on the microphone buttonto record your voice. Once the voice is recorded, click thestop button, and click Upload.

Once it's uploaded, click the send button

To send a quick replay, which you've created using the tab in Settings, click the plus button icon, then select Quick Reply.

A popup will appear with all the quick replies. Select the one you want to send, and then click the send button

Sending a template message is only accessible to supported Channels. Learn more about message templates at .

To send a template message, click the plus button icon, then select Send Template Message.

To process orders, you can send a payment link to your customers using chat, and to do that, click the plus button icon, then select Send Payment Link.

Buttons/Options/Product Messages can only be sent using the , and channels.

To send Buttons/Options/Product Messages, click the plus button icon, then select Send Buttons/Options/Product Messages.

Using RUM Work Chat, you can also send files to your customers. Click the attachment button icon, click Select a file from your device, if you want to upload a new file.

Once the file is added to the chat, click the send button

Through RUM Work Chat, you can also use Emoticons in your messages. Simply click the emoji button icon, then select your emoji and send it.

🧰
Quick Reply
WhatsApp Message Templates
WhatsApp Message Templates
Store Settings
File Manager
Quick Reply
360dialog
Cloud API
Emma