# Send Message
Using the Chat Area of Chat module, you can communicate with your customers. Send simple and interactive messages such as Quick Reply, Audio Message, Template Message and more. Using this guide, you'll learn how you can use Chat Area's options effectively.
To send a message, simply type your text in the message area and then click the send buttonto send it.
To utilize other options, check out the following sections.
### Audio Message
To send an audio message using RUM Work Chat, click the plus button icon, then from the menu that pops up, choose **Record Voice**.
Then click on the microphone buttonto record your voice. Once the voice is recorded, click thestop button, and click **Upload**.
Once it's uploaded, click the send button
### Quick Reply
To send a quick replay, which you've created using the [Quick Reply](/settings/quick-reply.md) tab in Settings, click the plus button icon, then select **Quick Reply**.
A popup will appear with all the quick replies. Select the one you want to send, and then click the send button
Or, you can type / to view quick replies, then select a one and click the send button to deliver it. With this, you won't be able to send file attached to the quick reply.
{% content-ref url="/pages/LDUjRv5lxVDOoGuzl01l" %}
[Quick Reply](/settings/quick-reply.md)
{% endcontent-ref %}
### **Send Template Message**
If you've created template message and want to send it, you can use the Chat Area of the Chat module.
{% hint style="info" %}
Sending a template message is only accessible to supported Channels. Learn more about message templates at [WhatsApp Message Templates](/messaging-channels/whatsapp-integration/whatsapp-message-templates.md).
{% endhint %}
To send a template message, click the plus button icon, then select **Send Template Message**.
Then, from the Select Template popup, select the template you want to send. And once selected, click **Send**.
{% content-ref url="/pages/YEy5TCNc3NUmJ5RKSMiJ" %}
[WhatsApp Message Templates](/messaging-channels/whatsapp-integration/whatsapp-message-templates.md)
{% endcontent-ref %}
### Send Payment Link
To process orders, you can send a payment link to your customers using chat, and to do that, click the plus button icon, then select **Send Payment Link**.
Then, in the Generate Payment Link popup, select the items and then click **Generate Payment Link**.
{% content-ref url="/pages/F4nVgZKUewYvFbkw2wx4" %}
[Store Settings](/store-settings/whatsapp.md)
{% endcontent-ref %}
### Send Buttons/Options/Product Messages
If you've created interactive messages before using the supported channels, you can send them using the Chat area of the Chat module.
{% hint style="info" %}
Buttons/Options/Product Messages can only be sent using the [360dialog](/messaging-channels/whatsapp-integration/360dialog.md#channel-configuration), [Emma](/messaging-channels/whatsapp-integration/emma.md#channel-configuration) and [Cloud API](/messaging-channels/whatsapp-integration/cloud-api.md#channel-configuration) channels.
{% endhint %}
To send Buttons/Options/Product Messages, click the plus button icon, then select **Send Buttons/Options/Product Messages**.
Then from the Send Interactive Message popup, select your message and click **Send**.
### Attach File
Using RUM Work Chat, you can also send files to your customers. Click the attachment button icon, click **Select a file from your device**, if you want to upload a new file.
If you've already uploaded the file, click on the **File Manager** tab, then select the file and click **Upload**.
Once the file is added to the chat, click the send button
{% content-ref url="/pages/3CNNrf1To6AqgZVKP9ZR" %}
[File Manager](/rum-work-modules/file-manager.md)
{% endcontent-ref %}
### Emoji Use
Through RUM Work Chat, you can also use Emoticons in your messages. Simply click the emoji button icon, then select your emoji and send it.
### Send Message With Enter Key
For ease of use, you can set RUM Work Chat to send messages by tapping the Enter key in the keyword.
To do that, tick the **Press enter to send** checkbox. Likewise, you can limit the chat to not send messages when you press the enter key by unchecking the same checkbox.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.rumwork.io/rum-work-modules/chat/send-message.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.