Send Message

Using the Chat Area of Chat module, you can communicate with your customers. Send simple and interactive messages such as Quick Reply, Audio Message, Template Message and more. Using this guide, you'll learn how you can use Chat Area's options effectively.

To utilize other options, check out the following sections.

Audio Message

Quick Reply

Or, you can type / to view quick replies, then select a one and click the send button to deliver it. With this, you won't be able to send file attached to the quick reply.

pageQuick Reply

Send Template Message

If you've created template message and want to send it, you can use the Chat Area of the Chat module.

Sending a template message is only accessible to supported Channels. Learn more about message templates at WhatsApp Message Templates.

Then, from the Select Template popup, select the template you want to send. And once selected, click Send.

pageWhatsApp Message Templates

Then, in the Generate Payment Link popup, select the items and then click Generate Payment Link.


Send Buttons/Options/Product Messages

If you've created interactive messages before using the supported channels, you can send them using the Chat area of the Chat module.

Buttons/Options/Product Messages can only be sent using the 360dialog, Emma and Cloud API channels.

Then from the Send Interactive Message popup, select your message and click Send.

Attach File

If you've already uploaded the file, click on the File Manager tab, then select the file and click Upload.

pageFile Manager

Emoji Use

Send Message With Enter Key

For ease of use, you can set RUM Work Chat to send messages by tapping the Enter key in the keyword.

To do that, tick the Press enter to send checkbox. Likewise, you can limit the chat to not send messages when you press the enter key by unchecking the same checkbox.

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