Emma

Connect to Emma WhatsApp Business API to chat with customers over WhatsApp using the RUM Work platform.

Overview

Emma WhatsApp Business API

Emma is an official WhatsApp Business API vendor that allows you to create a WhatsApp Business account. As WhatsApp doesn’t offer API to businesses directly, it’s another fastest method to create your WhatsApp Business profile.

Through this guide, you can create your Emma WhatsApp Business API account and connect it to the RUM Work WhatsApp channel for Emma.

Due to WhatsApp API's messaging window of 24 hours, you can only respond to user queries or messages within 24 hours using Emma.

1) Sign Up for Emma Account

To create a WhatsApp Business API account using Emma, first, you need to create an account at Emma. And to do that, reach out to us at [email protected] for the registration of Emma WhatsApp API.

Once you get your Emma WhatsApp API login details, you can move to the next step.

2) Log In to WABA-API

Visit waba-api.com, and log in using the details you’ve received by following the previous step.

WABA-API Login Page

You’ll find your WhatsApp Business Profile number and other details on the WhatsApp Number window.

WABA-API Interface

These details will be used when you create a RUM Work Emma Channel for WhatsApp Business API.

3) Create RUM Work Channel and Connect it to Emma

To create a RUM Work Emma Channel, go to Channels and click Configure for Emma.

Configure Option for Emma

Or, you can click Create Channel if there are channels already. Then, from the popup, select Emma and click Next.

Creating Channel

On the next screen, you’ve to provide some details to finish connecting RUM Work to Emma.

• Title

• API Token

• API Version

• Namespace

• And Mobile Number

Set title as per the purpose of creating the channel and keep it easy to recognise. For other details, you have to go to waba-api.com.

Generating API Token at WABA-API

There, go to the API Token and click get,

WABA-API Token Alert

An alert will come notifying that API has been copied, click Close or tap on the X.

Adding API Token

Use this API Token at RUM Work with the default API version. Then, for the Namespace, go to the WhatsApp Business Account column, and copy your Namespace.

Copying Namespace for Emma RUM Work Channel

Use this as well at RUM Work.

Completing Connection at RUM Work

Then, enter the Mobile Number associated with this account, then copy Emma Webhook URL and click, Finish.

Editing Emma Channel Webhook

Go to waba-api.com, then Webhook, and click Edit.

Saving Emma Webhook URL

A popup will appear, there paste the URL you've copied before, and click Save.

Now, you can chat with customers over WhatsApp using the RUM Work platform.

Channel Configuration

The additional options available for the Channel enable you to utilise it at its best.

• Details - Using this access additional options to create Message Templates, Buttons/Options/Product Messages, Store Settings, and more.

• Manage Templates - Directly access the controls to manage or create message templates.

• Store Settings - Configure payment partners and links for the channel.

• Manage Profile - Make changes to the WhatsApp Business Profile.

• Edit - Access controls to edit channel; copy its id and more.

Set Up Message Template

Refer to the following docs.

Message Templates

Button/Options/Product Messages

Refer to the following docs

Button/Options/Product Messages

Store Settings

Please, explore the following doc to learn more about RUM Work WhatsApp Channel Store Settings.

🛍️Store Settings

Manage Profile

Using the Manager Profile option of your Cloud API WhatsApp Channel, you can change your business details for WhatsApp.

Click on the Manage Profile, and it opens the Profile settings like the following,

Here, you can change your Profile Picture, Address, Description, Email, Website and Business Vertical from the available options,

• Automotive Beauty

• Spa and Salon

• Clothing and Apparel

• Education

• Entertainment

• Event Planning and Service

• Finance and Banking

• Food and Grocery

• Public Service

• Hotel and Lodging

• Medical and Health

• Non-profit Professional Services

• Shopping and Retail

• Travel and Transportation

• Restaurant

• Other

Once done, click Save Changes.

More Options

In addition to the Manage Templates, Store Settings, and Manage Profile, there are a few more options you can utilise.

• Edit - It provides you with the option to change Channel Name; Add Webhook URL and Disconnection Alert Emails.

• Delete - Simply delete the channel.

• Mark as Default - You'll see this particular channel as the primary channel in the Chat.

• Copy Channel ID - Copy Channel ID without opening the Phone Settings.