RUM Work
  • Welcome to RUM Work
  • 🚀Starting With RUM Work
    • Login to RUM Work
    • Connecting to a Channel
    • Add Team Members
    • Reply to Messages
    • Add a Message Bot
  • ⚙️Settings
    • Overview
    • My Account
      • General
      • Ticket Due Date
      • Chat Settings
      • Working Hours
    • Roles & Permissions
    • Department
    • Team
    • Quick Reply
    • Automation Workflows
      • Trigger
      • Trigger Conditions
      • Actions/Steps
    • FAQ Bot
    • Knowledge Base
    • Custom Fields
  • 🧰RUM Work Modules
    • Dashboard
    • Chat
      • Search Conversation
      • Select and Download Conversations
      • Send Message
      • Contact Info
      • Chat More Options
    • Channels
    • Contacts
      • Contact List
      • Custom Fields
    • Follow Ups
    • Tickets
    • Campaigns
      • Basic Campaigns
      • Drip Campaigns
    • Recurring Events
    • Automation
    • Todos List
    • Integrations
      • Rest API
      • Google Dialogflow
      • Facebook Leads
    • Notes
    • File Manager
    • Message History
  • 🌏RUM Work Messaging Channels
    • Connecting to a Channel
    • Channels Overview
    • WhatsApp Integration
      • 360dialog
        • Message Templates
        • Button/Options/Product Messages
      • Maytapi
      • RUM API
      • Cloud API
        • Message Templates
        • Button/Options/Product Messages
      • Emma
        • Message Templates
        • Button/Options/Product Messages
      • WhatsApp Message Templates
    • Facebook Integration
      • Store Settings
      • Message Templates
      • Page Post Comments
    • Instagram Integration
    • WeChat Integration
    • Telegram Integration
  • 🛍️Store Settings
    • WhatsApp
      • Catalog Settings
      • Products
      • Payment Settings
    • Facebook
    • Instagram
  • 💡More How-to's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
  • 💳Payment Method and Subscription
    • Add Payment Method
    • Manage Subscription Plans
    • API Documentation
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On this page
  • Overview
  • Create a Quick Reply
  • Edit a Quick Reply
  • Delete a Quick Reply
  • Use
  1. Settings

Quick Reply

PreviousTeamNextAutomation Workflows

Last updated 2 years ago

Overview

Quick replies are helpful when you don't want to send the same message over and over manually to the same or different customers. At RUM Work, you can create Quick Replies and send them using Chat to save time and respond to the user quickly.

To access Quick Reply, go to Settings → then click on the Quick Reply tab.

Create a Quick Reply

To create a Quick Reply, click Create Quick Reply.

This will open the Quick Reply modal with fields to enter,

  • Quick Reply Title - Enter title

  • Quick Reply - Enter description

  • And Choose File to attach an image file.

Simply input the details, add a file if you need it, and once done, click Save.

Edit a Quick Reply

To edit a Quick Reply, go to Settings → Quick Reply → then click the Edit icon.

This will open the Update Quick Reply modal. Here, you can make the changes as required to the selected Quick Reply. Once edited, click Update.

Delete a Quick Reply

On the Quick Reply tab, click the Trash icon to delete a particular Quick Reply.

Then click Confirm to finalise deleting.

Use

As you click the Quick Reply button, it will provide you with different quick replies to select.

A Quick Reply could be used through Chat while conversing with a contact. Simply click the Plus iconand then select the Quick Reply button.

After selecting the Quick Reply, click the Send buttonor press Enter.

You can remove the file if not required by tapping the Cancel button.

⚙️
Quick Reply in the RUM Work Chat
Quick Replies