# Knowledge  Base

### Overview

Knowledge Base allows you to add solutions (with questions and answers) that enables users to solve issues they face while using your products, services or platforms. At RUM Work, you can manually add questions and answers one by one for Knowledge Base. Or, you can upload a CSV file.

![Accessing Knowledge Base](/files/S0E2Lpn4iAnmz0NfoMdE)

To access Knowledge Base, go to **Settings** → then click on **Knowledge Base**.

### Create Knowledge Base

![Create Knowledge Base Button](/files/6NMZfjkVa6gYcm4ucfpn)

To add a solution to your Knowledge Base, click on **Create Knowledge Base** button.

![](/files/90vyM18KDVgEMgTagHKq)

This will bring the Q\&A modal with fields to enter your Question and Answer. Simply input the question with an answer, and once added, click **Save**.

### Upload Solutions

![](/files/IVk6tG4IPFjoZdPNbmJl)

To upload Knowledge Base solutions, click the **Import** button at the Knowledge Base.

![](/files/S2e1fcM0BltLreJ6NSIA)

Then, click **Upload** to locate the file on your system. 

{% hint style="info" %}
If you don't know how should the data be organised, you can download the sample file by clicking the **Download Sample File** link.
{% endhint %}

After locating the file, upload it. Once uploaded, click **Import**. And this will bring all your solutions to the RUM Work Knowledge Base.

### Edit Knowledge Base

![](/files/t1RUhprm1zjZfYIHpKul)

To edit a solution of the Knowledge Base, go to **Settings** →**Knowledge Base** → then click the Edit icon.

![](/files/bkRC85JPxYEsgiLKbmGN)

This will bring the Update Q\&A modal. Here, you can make the changes as required to the selected solution. Once edited, click **Update**. 

### Delete a Solution

![](/files/7p1XXVc7VZ4b9YaNmNt9)

At Knowledge Base, click the Trash icon to delete a particular solution.

![](/files/EAMr3fbTjZnQVThSCdoR)

Then click **Confirm** to finalise deleting.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rumwork.io/settings/knowledge-base.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.