RUM Work
  • Welcome to RUM Work
  • 🚀Starting With RUM Work
    • Login to RUM Work
    • Connecting to a Channel
    • Add Team Members
    • Reply to Messages
    • Add a Message Bot
  • ⚙️Settings
    • Overview
    • My Account
      • General
      • Ticket Due Date
      • Chat Settings
      • Working Hours
    • Roles & Permissions
    • Department
    • Team
    • Quick Reply
    • Automation Workflows
      • Trigger
      • Trigger Conditions
      • Actions/Steps
    • FAQ Bot
    • Knowledge Base
    • Custom Fields
  • 🧰RUM Work Modules
    • Dashboard
    • Chat
      • Search Conversation
      • Select and Download Conversations
      • Send Message
      • Contact Info
      • Chat More Options
    • Channels
    • Contacts
      • Contact List
      • Custom Fields
    • Follow Ups
    • Tickets
    • Campaigns
      • Basic Campaigns
      • Drip Campaigns
    • Recurring Events
    • Automation
    • Todos List
    • Integrations
      • Rest API
      • Google Dialogflow
      • Facebook Leads
    • Notes
    • File Manager
    • Message History
  • 🌏RUM Work Messaging Channels
    • Connecting to a Channel
    • Channels Overview
    • WhatsApp Integration
      • 360dialog
        • Message Templates
        • Button/Options/Product Messages
      • Maytapi
      • RUM API
      • Cloud API
        • Message Templates
        • Button/Options/Product Messages
      • Emma
        • Message Templates
        • Button/Options/Product Messages
      • WhatsApp Message Templates
    • Facebook Integration
      • Store Settings
      • Message Templates
      • Page Post Comments
    • Instagram Integration
    • WeChat Integration
    • Telegram Integration
  • 🛍️Store Settings
    • WhatsApp
      • Catalog Settings
      • Products
      • Payment Settings
    • Facebook
    • Instagram
  • 💡More How-to's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
  • 💳Payment Method and Subscription
    • Add Payment Method
    • Manage Subscription Plans
    • API Documentation
Powered by GitBook
On this page
  • Overview
  • Create Knowledge Base
  • Upload Solutions
  • Edit Knowledge Base
  • Delete a Solution
  1. Settings

Knowledge Base

PreviousFAQ BotNextCustom Fields

Last updated 2 years ago

Overview

Knowledge Base allows you to add solutions (with questions and answers) that enables users to solve issues they face while using your products, services or platforms. At RUM Work, you can manually add questions and answers one by one for Knowledge Base. Or, you can upload a CSV file.

To access Knowledge Base, go to Settings → then click on Knowledge Base.

Create Knowledge Base

To add a solution to your Knowledge Base, click on Create Knowledge Base button.

This will bring the Q&A modal with fields to enter your Question and Answer. Simply input the question with an answer, and once added, click Save.

Upload Solutions

To upload Knowledge Base solutions, click the Import button at the Knowledge Base.

Then, click Upload to locate the file on your system.

If you don't know how should the data be organised, you can download the sample file by clicking the Download Sample File link.

After locating the file, upload it. Once uploaded, click Import. And this will bring all your solutions to the RUM Work Knowledge Base.

Edit Knowledge Base

To edit a solution of the Knowledge Base, go to Settings →Knowledge Base → then click the Edit icon.

This will bring the Update Q&A modal. Here, you can make the changes as required to the selected solution. Once edited, click Update.

Delete a Solution

At Knowledge Base, click the Trash icon to delete a particular solution.

Then click Confirm to finalise deleting.

⚙️
Accessing Knowledge Base
Create Knowledge Base Button