# Dashboard

Using the dashboard, you can quickly view the status of conversations: Total messages exchanged - received, and sent based on different channels and team members during a particular time.

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2F4kL7qBM671cIM8jl8uWC%2FRUM%20Work%20Dashboard.png?alt=media&#x26;token=0ea13895-9beb-4a72-b6ea-813f1d37d84a" alt=""><figcaption></figcaption></figure>

Plus, see how many contacts were added. Use filters to pinpoint the data.

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FqhAxFnPsrByUoI6gOYNI%2FDashboard%20Home%20Filters.png?alt=media&#x26;token=2d71adca-4980-47c9-b2e4-1f44e59e58a8" alt=""><figcaption></figcaption></figure>

* **Channels** - Select the channel(s) you want to see the conversation overview for.
* **Team Members** - See status based on a team member(s).
* **Date Range** - Overview of Today, Yesterday, This Week, This Month, and Custom.

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FHyqsigLdsJFOqvq3MP6w%2FSwitching%20to%20Tickets%20View%20in%20Dashboard.gif?alt=media&#x26;token=de1e8f94-092a-4a70-8510-e41fd0a6072a" alt=""><figcaption></figcaption></figure>

It also enables you to view an overview of Tickets. Click **Tickets** to switch the info. Here, you can view Total Tickets, Due Tickets, Open Tickets, and Closed Tickets.

Further, it guides whether the tickets created were leads or opened by the team. You can use the filters to pinpoint tickets info based on different rules,

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FEYmpXxS3zvb8Gjwcf2wh%2FTickets%20Overview%20in%20Dashboard.png?alt=media&#x26;token=149abe2e-2203-45a1-a02c-ee4bbe65bf81" alt=""><figcaption></figcaption></figure>

* **Board** - See an overview of a particular Ticketing Board.
* **Team Members** - Tickets that include a particular team member(s).
* **Date Range** - Tickets created Today, Yesterday, This Week, This Month, and Custom.
* **Created By** - Tickets created by a particular team member(s).

### Access Modules

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FtMKYV42dW1TGYNPsnIpb%2FHeading%20to%20the%20Left%20sidebar%20in%20Dashboard.gif?alt=media&#x26;token=6e8e3432-c563-4268-9200-ba098a7a5f47" alt=""><figcaption></figcaption></figure>

Head over to the left sidebar to access different modules of RUM Work.

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FpWIn8DqLb4mMkgW6ikjA%2FPinning%20Sidebar.png?alt=media&#x26;token=99ac9fdf-e5e7-4786-a3ab-9564b403cc27" alt=""><figcaption></figcaption></figure>

You can also pin the sidebar by clicking the button in the top right corner of the sidebar.

### Enable RUM Work Desktop Notification

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FB5xso4kmzE1VjDkw3NnJ%2FEnabling%20Desktop%20Notifications%20in%20RUM%20Work.png?alt=media&#x26;token=337c2b51-8beb-4ac9-bb53-c3557dfba012" alt=""><figcaption></figcaption></figure>

RUM Work facilitates desktop notifications that you can enable by clicking the Bell Icon button in the lower left corner of the platform.

### More Options

In addition, you've got more options to apply general changes to the platform, which are accessible all the time regardless of the module you're using. You can find them in the top bar.

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FCfPrqVeoXKUXBxThSklg%2FTop%20Bar%20Options%20in%20RUM%20Work.png?alt=media&#x26;token=0d7a1637-7390-48b4-870f-e30bf3155a04" alt=""><figcaption></figcaption></figure>

* To change the language. <img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FJuD56EdAbukQGCnDjjbP%2FLanguage%20Option.png?alt=media&#x26;token=275bd106-b76f-4e3b-8289-217e34eec8db" alt="" data-size="line">
* Toggle RUM Work to Fullscreen view.<img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FCwjsW0fdaUFcE1CMvHrn%2FFull%20Screen%20View%20Option.png?alt=media&#x26;token=4b07a35e-2b98-4b15-a80a-9fb4473a6515" alt="" data-size="line">&#x20;
* To view Knowledge base Q\&A.<img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2F0jHWUcE5lc3fxqaWkkQh%2FKB%20Option.png?alt=media&#x26;token=067ca726-4d65-4011-9c2c-8dcef568b5a2" alt="" data-size="line">&#x20;
* To access the Settings tab.<img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fp4dOFXIAOW5QosLo6q5s%2FSettings%20Option%20Top%20bar.png?alt=media&#x26;token=4e6f560c-43cf-4dbd-a50e-d8c2b21356f2" alt="" data-size="line">&#x20;
* To view notifications.<img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FEYGetfPDUWfPMxX6hIfs%2FNotification%20Options.png?alt=media&#x26;token=152315b4-a23f-4000-9d55-67b4bf93e39d" alt="" data-size="line">&#x20;

### Switch Between User Accounts

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FDKKezNF3ntv5q2PsSHUj%2FSwtiching%20Profiles%20Left%20Sidebar%20Option.png?alt=media&#x26;token=bf09b088-3bd7-4805-811a-c68b901efcee" alt=""><figcaption></figcaption></figure>

Click on the Account Name next to the sidebar and select your account.

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2F2F79w8RKqZBsM5Ux39H6%2FSwtiching%20Profiles%20Right%20Top%20Bar%20Options.png?alt=media&#x26;token=dd362f6e-e872-465b-9150-8f3142e49ebe" alt=""><figcaption><p>        </p></figcaption></figure>

You can also switch accounts by clicking Profile Name in the top right corner and then selecting the account.

### Change Profile Image and Password

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2F0mtPz4x0VIKftTE3KD77%2FOpening%20My%20Profile%20Options.png?alt=media&#x26;token=1c01df0e-b589-49a6-b5ea-79c95a07c643" alt=""><figcaption></figcaption></figure>

Click on the Profile Name with Image → select **My Profile**.

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FKuuVrR6vvKLeJCSYoWSw%2FMy%20Profile%20Options.png?alt=media&#x26;token=7b218113-fb38-4d7e-a483-b8bf69b8db28" alt=""><figcaption></figcaption></figure>

Here, you get the options to,

* Change the Profile Image.
* Change the Password.

Plus, you can view General Information.

### Log Out

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FGZ6r5gjBwnVLHH1gk5BM%2FLoggin%20Out%20RUM%20Work.png?alt=media&#x26;token=5638d958-6236-4199-a7ef-f6235ccd091d" alt=""><figcaption></figcaption></figure>

Click on the Profile Name with name → **Logout**.