# Manage Subscription Plans

### Overview

Once added a [payment method](https://docs.rumwork.io/payment-method-and-subscription/add-payment-method), using the Billing module, you can subscribe to RUM Work's different plans. Upgrade or downgrade from a plan whenever required. Change billing cycle and more. 

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FjDVhvNlTH4OWuZIczrQG%2FBilling%20Window.png?alt=media&#x26;token=ba42e9fc-3c77-4294-959e-3b85dabee908" alt=""><figcaption><p>RUM Work Billing Window and Its Options</p></figcaption></figure>

The following sections will help you utilize the billing at your convenience.

### Available Plans

Currently, RUM Work offers 3 plans, of which one is free, and the other 2 are available under Monthly and Yearly cycles. You can pay using USD or HKD.&#x20;

* Lifetime Free.
* Growing.
* Professional.

### Subscribing to a Plan

If you're using the Lifetime Free plan currently, then you've got two options:

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FWqXUf4iTuKOgOeAoVnow%2FFree%20Trial%20or%20Subscribe.png?alt=media&#x26;token=8347483a-1de1-4948-a53b-a0f77c537b00" alt=""><figcaption></figcaption></figure>

* Try the free trial of the Growing or Professional plan.
* Or directly subscribe to either Growing or Professional.

To avail the free trial, first, ensure -&#x20;

* Billing Cycle: **Monthly** or **Yearly.**&#x20;
* Currency: **USD** or **HKD**.

After selecting the Billing Cycle and Currency, click ***Start 7 Days Free Trial**.*

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FJBnLIt06v9QoBy9hNIpk%2FSubscribing%20to%20a%20Free%20Trial%20Plan.gif?alt=media&#x26;token=3e185ff5-b485-45d6-8606-05754956b9ec" alt=""><figcaption></figcaption></figure>

Then, click **Confirm*****.*** And you'll be on the free trial. Once the trial end, your account will be downgraded to the Lifetime Free plan.

To subscribe, click **Subscribe** for the required plan.&#x20;

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FuBNxJ3GUzJfYwhp8Cupn%2FSubscribing%20to%20a%20Plan%20at%20RUM%20Work.png?alt=media&#x26;token=b614c8fc-ba14-47e5-b49a-4064c850fbae" alt=""><figcaption></figcaption></figure>

Then, [add a payment method](https://docs.rumwork.io/payment-method-and-subscription/add-payment-method) if not already, otherwise click **Pay Now**.&#x20;

<figure><img src="https://1755261872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FU4NeMdVKwekJFxRyrxXD%2FSubscribing%20at%20RUM%20Work%20using%20Payment%20Method.png?alt=media&#x26;token=402e539c-e6c0-46c3-91a8-eed26bcc9193" alt=""><figcaption></figcaption></figure>

Click **Change** if you want to pay using a different method.

### Billing FAQs

<details>

<summary>How secure is the RUM Work platform?</summary>

To process your payment, we use Stripe as our payment partner, a certified PCI Service Provider Level 1.

RUM Work never stores your credentials.

</details>

<details>

<summary>What's the refund policy?</summary>

Please contact support to learn more about RUM Work's Refund Policy.

</details>

<details>

<summary>Can I cancel anytime?</summary>

Yes, you can cancel your RUM Work subscription at any time. Once you cancel, you'll have access to the premium features until the plan ends.

</details>

<details>

<summary>How do I get my payment invoice?</summary>

Your payment invoice will be emailed to you via Stripe.

</details>

<details>

<summary>How do I upgrade/downgrade my plan?</summary>

Click subscribe for the plan you want to upgrade/downgrade.

</details>

<details>

<summary>How will I be charged when I upgrade/downgrade my plan?</summary>

When you upgrade/downgrade your subscription plan, the charge will be prorated based on the used plan's days.

</details>

<details>

<summary>What should I do when I am charged but unable to use the features?</summary>

Please contact support.

</details>

<details>

<summary>What happens when a payment method fails?</summary>

In case of failed payment attempt, the user account would go into an error state, and the admin will be notified.

</details>

<details>

<summary>My payment was declined. Now what?</summary>

Please try to subscribe with another payment method. If the issue persists, please contact support.

</details>

<details>

<summary>How do I change the payment currency on my account?</summary>

You can change your currency from USD to HKD. And HDK to USD. Simply click the currency buttons situated above the plans.

</details>

<details>

<summary>How do I change my credit card information?</summary>

To change your credit card information, click **Add** button in the Add Payment Method section.

</details>