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  1. RUM Work Modules

Campaigns

Broadcast manual or scheduled messages using the Campaigns module.

PreviousTicketsNextBasic Campaigns

Last updated 2 years ago

The Campaigns module at RUM Work allows you to send manual or scheduled messages or messages to single or multiple contacts. For this, you can use a simple message or a based on the selected .

To access the Campaigns, head over to the left sidebar and select Campaigns.

Currently, there are 2 types of Campaigns available:

  • Campaigns - Send a one-time message to single or multiple contacts.

  • Drip Campaigns - Send multiple messages one after another on a timely basis to a single or multiple customers.

Explore the following pages to learn more about these campaign types.

The WhatsApp Business Platform works around two different categories of conversation:

  1. User-initiated - When the user or customer sends the message to the business. The business can respond to the message with a simple message or message template within 24 hours. Once the window has expired, the business can only respond with a message template which will be counted as a Business-initiated conversation.

  2. Business-initiated - When the business reaches out to the customer outside the 24-hour customer service window, its falls under the Business-initiated conversation. For a business-initiated conversation, a message template is required.

To send a campaign message under the Business-initiated conversation type, your business platform must obtain user consent (opt-in) to receive notifications, order updates, event updates, etc. The opt-in could be a simple message or subscription from your website showing the user's consent to receive business-initiated messages from your platform.

For WhatsApp Channels like , , and , you can send a simple message or List/Button/Options/Product Messages only when it's within the 24-Hour Window of the last message received from the users or customers.

WhatsApp Business Platform has a Customer Service Window (24-hour) in which businesses can send both simple messages and . Outside the customer service window, the business would require a message template.

🧰
Basic Campaigns
Drip Campaigns
360dialog
Emma
Cloud API
pre-approved templates
pre-approved message template
Channel
Accessing Campaigns
WhatsApp Business Platforms Conversation Types