> For the complete documentation index, see [llms.txt](https://docs.rumwork.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rumwork.io/rum-work-modules/tickets.md).
# Tickets
Using the Tickets module, you can build Ticketing Boards and add tickets to them with priority. Plus, assign team members to resolve the issue promptly.
Click **Tickets** in the sidebar to access Ticketing Boards. If you've already a Ticketing Boards, you'll find them like the above.
### Create a Ticket Board
Click **Add new board**.
This will create an untitled ticket board with the following options,
* **Untitled Board**: To name the board.
* **Add a list**: To add ticket board lists for tickets.
*  **Filters**: To filter tickets.
* **Order by**: To sort tickets in different orders.
* And
**Delete**: To the delete the ticket board.
### Create a Ticket
The following steps will allow you to create a ticket effortlessly:
#### #Step 1 - Add a List
To create a ticket, first, click on the **Add a list** option.
Then, input the ticket list title and click **Add**.
#### #Step 2 - Add a Ticket
Once the list is created, add a ticket by clicking the **Add a card** button.
Input ticket/card title; then select a channel and click **Add**.
#### #Step 3 - Input Ticket Details
After creating a ticket, you need to enter ticket details.
To do that, click on the ticket, and it will open a modal to add ticket details.
Once added the details, click **Update**.
{% hint style="info" %}
You can also create a ticket while conversing with a client in chat. Learn more [here](/rum-work-modules/chat/contact-info.md#create-ticket).
{% endhint %}
### Search, Filter, and Sort Tickets
If you've created multiple Ticket Lists and Tickets, then you'll find them like the above.
To quickly find the ticket, you can use the Search bar. To narrow the search, you can use  Filter options.
First, select Ticket Priority → then choose Tags → Team Members → Date Range, and click **Apply**.
You can also view the closed tickets by ticking the checkbox, **Show Closed Tickets**. In addition to the Search and Filter options, you can also arrange tickets in different orders.
Click the **Order By** and then choose one of the following,
* Latest Created First
* Oldest Created First
* Latest Due Date First
* Longest Due Date First
### Close a Ticket
To close a ticket, first, select the ticket.
Then go to themore options.
Click on the **Close this ticket** option.
Then in the Disposition Comment, select the available choice and click **Save**.
### View Ticket Conversation
Select the ticket.
Then click on the Chat Icon Button.
### Remove a Ticket, List, or Board
Follow the below steps to remove a ticket, list, and board.
#### #Removing a ticket
Select the ticket.
Then go to themore options.
Click on the **Remove Card** option and then **Confirm**.
#### #Removing a List
Go to the list, and click on the
more options.
Then select the **Remove List.**
#### #Removing a Board
Select the board you want to remove.
Then click theTrash Icon button, and click **Confirm** to finalise the delete.